Value-Based Care Program Manager

Who We Are:

Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support.

NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law.

Why work with us?

• We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily.
• We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance.
• Our employees voted NHC a Top Workplace in 2020, 2021, 2022, 2023, and 2024!

Job Title:  Value-Based Care Program Manager
Department:  Administrative
Reports To:  Chief Financial Officer & Chief Operating Officer
Work Type:  Hybrid
Classification:  Full-Time, Exempt
Language Differential:  Ineligible

SUMMARY

As a Value-Based Care Program Manager, you will play a crucial role in overseeing and implementing value-based care initiatives within NHC. You will be responsible for developing, managing, and optimizing programs aimed at improving patient outcomes while controlling costs. This role requires a deep understanding of healthcare delivery models, payment structures, and quality measures, as well as strong leadership and project management skills.

Essential Job Duties

• Design, develop and maintain existing value-based care programs aligned with organizational goals and regulatory requirements, in partnership with NHC Leadership.
• Collaborate with cross-functional teams including clinicians, clinic managers, IT, finance, and quality improvement teams to ensure program success.
• Conduct market research and stay updated on industry trends to inform program development.
• Lead the implementation of value-based care initiatives, ensuring smooth execution and alignment with strategic goals.
• Develop timelines, milestones, and metrics to track progress and evaluate program effectiveness.
• Provide guidance and support to teams involved in program implementation.
• Monitor program performance metrics such as quality scores, cost savings, patient satisfaction, and utilization rates.
• Analyze data to identify trends, opportunities for improvement, and areas of success.
• Generate regular reports and presentations highlighting key findings and recommendations.
• Serve as a liaison between internal stakeholders, external partners, and regulatory agencies involved in value-based care initiatives.
• Facilitate communication and knowledge sharing across departments to ensure alignment.
• Provide education and training sessions to staff members on value-based care principles, methodologies, and best practices.
• Develop strategies to improve clinical quality, patient safety, and population health outcomes within value-based care programs.
• Identify and mitigate risks associated with program implementation, compliance, and reimbursement.

Education and Experience

• Bachelor's Degree in: Healthcare Administration, Business, Public Health, or related field, is required
• Master's Degree is preferred
• Minimum of 3 years of experience in healthcare management, with specific experience in value-based care, population health, or care coordination is required
• Strong understanding of healthcare delivery models, payment reform, and regulatory requirements related to value-based care is required
• Excellent analytical skills with the ability to interpret complex data sets and draw meaningful conclusions is required
• Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders is required
• Knowledge of healthcare IT systems and data analytics platforms is preferred
• Certification in healthcare quality improvement (e.g., Six Sigma, Lean, PMP) is a plus

Knowledge, Skills, Abilities & Behaviors

• Knowledge of Microsoft Office products (Word, Excel, PowerPoint, Adobe Acrobat)
• Knowledge of, or ability to quickly learn, primary care operations and NHC’s field of healthcare
• Proficiency in project management methodologies and tools
• Basic understanding of healthcare operations and NHC’s model of care, scope of services, workforce, and facilities
• Experience leading cross-functional teams and driving organizational change.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents
• Ability to define problems, collect data, establish facts, and draw sound conclusions

WORKING CONDITIONS

• Must have reliable transportation and be able to travel locally for meetings and events, when required
• Regularly sit while working on the computer; use hands and fingers to handle, control or feel objects tools or controls; repeat the same movements when entering data; ability to differentiate between colors, shades, and brightness; read from a computer screen for extended periods of time
• Frequently stand and walk around the office to gather supplies, required to do filing, use office equipment, or collaborate with employees
• Occasionally stand, stoop and lift or move objects, equipment and supplies weighing approximately 20-25 pounds up to 40-50 pounds
• The noise level in the work environment is usually moderate

Neighborhood Health Center Employment Offers are contingent on successful completion of reference checks, background checks, drug screening for illegal substances, Tuberculosis, and any position specific credentialing or licensure requirements.