Data Analytics Manager

Who We Are:

Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support.

NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law.

Why work with us?

• We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily.
• We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance.
• Our employees voted NHC a Top Workplace in 2020, 2021, 2022, and 2023!
   

Job Title:  Data Analytics Manager
Department:  Administrative
Reports To:  Director of Technology
Work Type:  Hybrid
Classification:  Full-Time, Exempt
Language Differential:  Ineligible

SUMMARY

The Data Analytics Manager directs the integration of data analytics and business intelligence across service lines to support Neighborhood Health Center’s mission. Provides direction and oversight of the Data Team to execute the data strategy of the Center. This position supports internal stakeholders in data-driven decision making for key strategic initiatives and will actively influence metric development on these strategic initiatives. The Manager ensures the Center has the proper data infrastructure and data governance in place to provide a ‘single source of truth’ for business reporting. This position also oversees, manages, and conducts data modeling and data analysis, including research pertaining to a blend of quality improvement, efficiency, patient satisfaction, patient health status, patient access, and people analytics. Works collaboratively with business users, the Quality, Clinical Informatics/Epic, and IT teams and clinical staff to create requirements for new reports, to generate and analyze reports, analyze data to make recommendations for program development and process improvement, and to present/submit data in formats that are easily understood for business users and other stakeholders.

Essential Job Duties

• Oversee the Data Analytics and Insights team:
  • Provide supervision, coaching and performance management.
  • Develop annual budget needs for Director review.
  • Conduct hiring process for open positions.
  • Coordinate staff training (initial orientation and ongoing development).
  • Facilitate corrective and disciplinary actions in consultation with HR Department.
• Manage and support report designs, information dashboards, data generators, canned reports and other end- user information portals.
• Identify and manage implementation and administration of business intelligence reporting tools.
• Partner with data analyst to build and maintain reports utilizing data visualization tools.  This includes dashboards and visualizations supporting financial reporting, productivity reporting, metrics performance, and capacity management. 
• Work collaboratively Electronic Health Records provider and other partners to meet data reporting and data integration needs.
• Support the data team in interpreting the data and remediating issues when required.
• Assist data team in recreating and customizing reports in NHC’s data warehouse to ensure data accuracy. 
• Complete and publish reports on a monthly, quarterly and yearly basis as required to meet organizational requirements and deadlines.
• Choose and recommend the most appropriate form of report delivery; assuring best quality, transparency of process and maximize reusability as possible based on the project.
• Support the data infrastructure to provide a competitive advantage when negotiating payment contracts as well as to enable the Center to build and maintain a comprehensive risk stratification model
• Work collaboratively to maintain the integrity of provider and practice data that will support downstream processes, applications and reports.
• Identify, design, and implement process improvements: Automating manual processes, optimizing data delivery, improving reporting, re-designing infrastructure for greater scalability, etc.
• Engage with data owners to implement and maintain quality, security and privacy requirements, and related policies and standards.
• Represent NHC with external partners, committees, or industry groups.

Education and/or Experience

• Bachelor’s Degree in Information Systems, Data Analytics, Data Science, or related field is required.
• At least five years’ experience in data analytics is required.
• A combination of experience and education that would likely provide the knowledge and abilities may be qualifying.
• Expert in Office Products (Excel, Access, Power Point, Word, etc.) is required.
• SQL, Crystal Reports experience is required.
• Experience managing a team is required.
• Experience with data visualization tools such as Tableau is preferred.
• Experience with statistics and statistical reporting preferred.
• Experience with electronic health records systems (EHR), Epic preferred.
• Experience with clinical reporting and analysis preferred.

Knowledge, Skills, Abilities & Behaviors

• Basic foundation of knowledge and skills in systems analysis and related programming support functions.
• Prior experience with data architecture, defining and maintaining data assets, and developing data architecture strategies to support reporting and data visualization tools.
• Ability to perform statistical analysis.
• Knowledge and experience with project management.
• Demonstrated experience with data entry, data management and investigating in an information management system or complex database.
• Exercise initiative, judgment, problem solving and decision-making.
• Ability to handle multiple projects with aggressive timelines and follow through.
• Ability to develop report specifications.
• Strong organizational skills, attention to detail and proven accuracy with record keeping.
• Ability to help employees and stakeholders clarify their needs and the business need of the report or other deliverable; use business analysis skills to assure full understanding of the needs.
• Ability to handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Demonstrated advanced problem-solving skills.
• Must be a self-starter, energetic, organized, a fast learner and thrive in a fast paced and changing environment.
• Excellent verbal and written communication skills.

WORKING CONDITIONS

• Regularly sit while working on the computer; use hands and fingers to handle, control or feel objects tools or controls; repeat the same movements when entering data; ability to differentiate between colors, shades, and brightness; read from a computer screen for extended periods of time.
• Frequently stand and walk around the office to gather supplies, required to do filing, use office equipment, or collaborate with employees.
• Occasionally stand, stoop and lift or move objects, equipment and supplies weighing approximately 20-25 pounds up to 40-50 pounds.
• The noise level in the work environment is usually moderate.
• This position will typically work Monday through Friday from 8:00 am to 5:00 pm and must be present during core business hours.

Neighborhood Health Center Employment Offers are contingent on successful completion of reference checks, background checks, drug screening for illegal substances, Tuberculosis, and any position specific credentialing or licensure requirements.