CSR/Billing Specialist

Summary: Primarily responsible for providing effective customer service for internal and external Nodak Insurance Company customers by utilizing excellent, in-depth knowledge of company products and billing systems within the Customer Service Department.

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

• Works with Checks, EFTs, Online Payments, and Credit Cards and applies them to all types of policies.
• Corresponds with customers and agents on service or billing issues by phone, email, or through the mail.
• Generates refund requests.
• Processes miscellaneous adjustments (transfers money and adjusts accounts receivables).
• Processes reinstates, manual renewals, and payment plan changes.
• Assign client ID and policy number to new applications on all lines of business.
• Backs up the Receptionist.
• Investigate money lists (from IS) to determine what needs to be done.

Education and/or Experience: Two-year college or technical school with business-related courses and accounting background; or equivalent business/work experience.

Required Knowledge and Experience:

Effective oral and written communication skills required. Tact and diplomacy are required to accomplish the job responsibilities. Ability to read and interpret documents such as procedure manuals. Ability to write routine reports and correspondence. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

To perform this job successfully, the individual must be able to effectively utilize computer systems required for essential job functions, including knowledge of internet software, spreadsheet software, and word processing software tools. Excellent customer service orientation, time management, and the ability to work effectively as a part of a team are essential.

Physical Requirements: The work environment is typical of an office setting, where the employee may occasionally lift and/or move up to 25 pounds.

The noise level in the work environment is usually moderate.

Nodak Insurance Company complies fully with all federal, state, and local employment laws and shall provide equal employment and advancement opportunities for all persons regardless of race, color, creed, religion, national origin, sex, sexual orientation, age, the presence of any mental or physical disability, status with regard to public assistance or marriage, or any other category protected by local, state or federal law.