VOCO -The Shelby, Myrtle Beach: Server Assistant (Busser/Runner)

F&B – Server Assistant  (Busser/Runner)

At The Shelby, we don’t just run food and clean up—we craft unforgettable experiences. As the Sever Assistant, you'll be key in creating unforgettable moments for our guests by your professional approach to bringing food and helping the guest with the most important details of their meals. Your commitment to providing an elevated guest experience and attention to detail will keep everything running smoothly, in line with hotel and brand standards. More than just bringing food, you'll contribute to a seamless and comfortable guest experience, turning ordinary stays into extraordinary memories through exceptional service and genuine connections.  

ABOUT OUR COMPANY  

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.  

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.  

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. https://www.springboardhospitality.com  

VOCO, an IHG Hotel  

VOCO, IHG’s fastest-ever global brand expansion, embodies its Latin roots with the meaning “to invite” and “call together,” reflecting a charming and approachable nature. Each VOCO destination celebrates its unique locale, while maintaining a distinct and consistent style. Guests can enjoy a blend of local flair and personal touches, combined with a relaxed, unstuffy atmosphere that promises memorable experiences.  

VOCO - The Shelby Myrtle Beach blends modern elegance with coastal charm, offering guests an unforgettable stay. Our boutique hotel promises personalized service, stunning accommodations, and a warm, inviting atmosphere. We’re not just a place to stay; we’re a destination that celebrates the unique spirit of Myrtle Beach.  

Renovation to be completed by Spring 2025.  

 ABOUT THE ROLE  

• is all about keeping the dining experience smooth and efficient. It’s a behind-the-scenes hero position—supporting the servers, keeping guests happy, and making sure the restaurant runs like a well-oiled machine.  

SCOPE OF WORK + TEAM   

• Reports to the Food & Beverage Director / Sous Chef  

• Supports special F&B staff    

Food Runner Responsibilities:  

• Delivering Food: Bringing dishes from the kitchen to the correct tables quickly and accurately.  

• Communicating with Kitchen & Servers: Making sure food goes out fresh and in the right order, and updating staff on any delays or issues.  

• Checking Orders: Ensuring everything is correct on the plate before it reaches the guest (sides, sauces, temperature, etc.).  

• Presentation & Timing: Making sure plates are clean, neat, and served while hot—timing is everything!  

Busser Responsibilities:  

• Clearing Tables: Quickly removing used plates, glasses, and utensils once guests are done.  

• Resetting Tables: Wiping down surfaces and setting tables with fresh silverware, napkins, and menus.  

• Maintaining Cleanliness: Keeping dining areas, floors, and service stations tidy and well-stocked.  

• Supporting Servers: Refilling water, bringing extra napkins or condiments, and helping with large parties or busy times.  

• ICE will be the most important part of all service for all facets of the F&B  

Qualifications   

EXPERIENCE:  

Prior Experience:  

• Previous experience preferred  

IT Expertise:   

• Advanced knowledge of computer software (POS SilverWare) and web analytics tools is preferred.   

Education:   

• No formal education required; High School diploma or equivalent desired  

Subject Expertise:   

• Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.  

• Report any unusual occurrences and/or request to Supervisor.  

• Must be able to follow directions with attention to detail, speed and accuracy  

• Must be a team player with the ability to work under minimal supervision  

• Must be able to multi-task in a fast-paced work environment  

OTHER EXPECTATIONS:   

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.  

• Demonstrate a working knowledge of all company safety and security procedures.  

• Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.  

• Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Sunday 7am - 10pm (EST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required. 

Benefits:  

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:  

Full Time Benefits  

• Competitive Base Salary  

• Vacation  

• Medical, Dental, Vision, Life, Pet Insurance  

• 401K  

• Costco Membership  

• Bereavement Leave  

• Management Contract Referral Program  

• Education Assistance  

Additional Per Position  

• Employee Rates at all of Springboard Hospitality’s 35+ Hotels  

• Associate of the Month/Quarter & Company-wide Associate of the Year Programs  

• Associate Referral Bonus Program  

Springboard Hospitality Core Values:    

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.    

• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.    

• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.    

• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.    

• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.    

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.