About our company:
Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.
Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.
At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.
Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.
Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions. https://www.springboardhospitality.com/
PRIMARY MISSION - GENERAL MANAGER, HOTEL ERWIN
We’re looking for an inspiring, hands-on leader to drive a bold, guest-centric vision at Hotel Erwin—someone who motivates the team to deliver exceptional experiences while achieving strong commercial results. The General Manager will oversee all aspects of hotel operations with a strong focus on guest satisfaction, service consistency, and financial performance.
The ideal candidate brings a commercial mindset, with preferred experience in sales or revenue management, and a proven ability to lead teams, drive topline revenue, and execute brand-defining service. This role is about more than maintaining standards—it’s about elevating the guest journey, building a performance-driven culture, and ensuring the hotel thrives in both reputation and profitability.
SCOPE OF WORK + TEAM
- Reports to Vice President of Operations
- Report to vice president concerning overall performance of property and accomplishments within the operation.
- The General Manager oversees all aspects of hotel operations, leads a cross-functional team, and serves as the key liaison between the property, corporate leadership, and the local community.
RESPONSIBILITIES
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Provide overall leadership and strategic direction for hotel operations, ensuring alignment with performance goals, guest satisfaction, and brand standards.
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Drive commercial success through active collaboration with sales, marketing, and revenue teams to maximize occupancy, ADR, and RevPAR, while identifying new revenue opportunities and maintaining strong market positioning.
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Lead the budgeting, forecasting, and business planning process—analyzing performance metrics, identifying variances, and implementing strategies to improve profitability and operational efficiency.
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Ensure compliance with all local, state, and federal regulations, including wage and hour laws, tax requirements, health and safety, and labor guidelines.
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Hire, train, and mentor department heads, fostering a high-performing team culture with clear accountability, strong communication, and continuous development.
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Build and maintain a guest-first culture by reinforcing service excellence, conducting daily property walks, and engaging directly with guests and team members.
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Oversee cost control, cleanliness, maintenance, and presentation of all guest-facing areas, ensuring operational excellence and a welcoming environment at all times.
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Represent the hotel in the local community through partnerships, events, and outreach, while maintaining a strong internal connection to corporate initiatives.
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Lead or participate in brand and company initiatives, including corporate meetings, sales efforts, and innovation or standards committees.
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Champion continuous improvement in operational programs such as sustainability, safety, diversity and inclusion, and employee engagement.