ALOHA AMBASSADOR (FULL-TIME)

About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow,  encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions. https://www.springboardhospitality.com/

Primary mission:

The primary mission of the Experience Coordinator is to ensure an authentic guest experience while providing excellent customer service to our hotel guests.  In this role, you will be responsible for creating, planning, setting-up and overseeing the hotel’s activities and events calendar, and assist with overseeing the pool area.  You will be an ambassador of Aloha, representing White Sands Hotel, and creating forever memories!

SCOPE OF WORK + TEAM

• Reports to Rooms Manager/General Manager
• Supports the Front Office Team

RESPONSIBILITIES

• Assist with overseeing the hotel’s activities and events calendar by planning and coordinating activities/events with various vendors within budget (e.g., yoga, local pop-up shops, lei making classes, musicians, etc.) and communicating to the hotel guests.
• Offer restaurant and activity recommendations to our guests.
• Provide outstanding customer service and complete all routine opening and closing tasks in all aspects of the pool area.
• Maintain pool lounge chairs, tables and activities are placed in the proper areas, and are cleaned and deemed safe for our guests and visitors.
• Dispense, collect and track towel inventories – inclusive of charging guests for non-returned towels.
• Maintain and account for pool inventory of supplies and assist with ordering new stock as needed.
• Ensure that all pool guests are abiding with safety & security rules and regulations.
• Reports problems and discrepancies to management.
• Perform other tasks as assigned.

Qualifications:

EXPERIENCE:

Prior Experience:

• 1+ year of experience in planning and coordinating events preferred.
• 1+ year of experience in pool service preferred.

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: None.
• Hours Required: 8.00 hours per day or 40.00 hours per week; scheduled days and times may vary based on business needs.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Vacation
• Paid Sick Leave
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance
• Employee Rates at all of Springboard Hospitality’s 35+ Hotels
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer.  Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws.  Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.