VOCO -The Shelby, Myrtle Beach: Housekeeping Supervisor

Housekeeping Supervisor  

At The Shelby, we don't just maintain the cleanliness of our facilities—we craft unforgettable experiences. As the Supervisor, you'll play a key role in creating memorable moments for our guests by ensuring that all household rooms and hotel public areas are clean and organized, throughout the day. Your commitment to ongoing cleanliness, organization skills, communication and attention to detail will keep everything clean, clutter-free, in line with hotel and brand standards. More than just a Communicator and collaborator to our guest, you'll contribute to a seamless and comfortable guest experience, turning ordinary stays into extraordinary memories through exceptional service and genuine connections. 

ABOUT OUR COMPANY 

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. 

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. 

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. https://www.springboardhospitality.com/ 

VOCO, an IHG Hotel  

VOCO, IHG’s fastest-ever global brand expansion, embodies its Latin roots with the meaning “to invite” and “call together,” reflecting a charming and approachable nature. Each VOCO destination celebrates its unique locale, while maintaining a distinct and consistent style. Guests can enjoy a blend of local flair and personal touches, combined with a relaxed, unstuffy atmosphere that promises memorable experiences.  

VOCO - The Shelby Myrtle Beach blends modern elegance with coastal charm, offering guests an unforgettable stay. Our boutique hotel promises personalized service, stunning accommodations, and a warm, inviting atmosphere. We’re not just a place to stay; we’re a destination that celebrates the unique spirit of Myrtle Beach. 

Renovation to be completed by Spring 2025. 

ABOUT THE ROLE  

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his/her absence. Position supervises daily operations in maintaining the maintenance/sanitation of the guest rooms, public areas and pool/health club. May supervise the laundry operations, recommend and implement procedural changes. Also, monitors inventories and expenses.  

SCOPE OF WORK + TEAM  

• Reports to Executive Housekeeper/ Director of Housekeeping 

• The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his/her absence. 

• Ensure that daily records assignments are completed, signed off on and turned into housekeeping office on time 

RESPONSIBILITIES  

• Supervise the housekeeping associates to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.  

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working 

• Must be effective at listening to, understanding and clarifying the concerns and issues raised by staff and other co-workers in an attentive, courteous and service oriented manner 

• Maintain regular attendance based on property needs and standards 

• Use proper two-way radio and phone etiquette at all times when communicating with co-workers 

• Inspect staff’s work performance within assigned section on a daily basis to ensure that all standards and productivity levels are being met and maintained.  

• Oversee the organized closing of the floors procedures at the end of the day are followed, ensuring the room attendant’s carts are clean and restocked. 

• Ensure that daily records assignments are completed, signed off on and turned into housekeeping office on time 

• Maintain key control system; collect all keys and assignment sheets daily at the end of each shift 

• Supervise all laundry and housekeeping, holding them accountable and responsible for their work performance 

• Submit proper documentation regarding poor work performance, misconduct, attendance issues and improper attire 

• Ensure that all staff takes their 30-minute meal breaks and rest periods 

• Handle items for “lost and found” according to OLS Hotels & Resorts standards 

• Inspect all VIP rooms and report their availability to the Front Desk 

• Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, OLS Hotels & Resorts policies and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.  

• Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.  

• Respond to guest requests, concerns and problems to ensure guest satisfaction. Approach all encounters with guests and associates in an attentive, friendly, courteous and service oriented manner.  

• The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his/her absence. 

• Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.  

• Refer and follow up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident-free environment for guests and associates and maintain/ improve guest satisfaction. 

Qualifications 

EXPERIENCE: 

• Prior Experience: 

• 5+ years Previous housekeeping Supervisor experience. 

• Subject Expertise: 

• Report any unusual occurrences and/or request to Supervisor. 

• Read and abide by all the regulations and rules of conduct stated in the Associate Handbook. 

• Must be able to effectively communicate to guests, management, and coworkers 

• Must be able to follow directions with attention to detail, speed and accuracy 

• Must be a team player with the ability to work under minimal supervision 

• Must be able to multi-task in a fast-paced work environment 

• Flexible and long hours sometimes required. 

• Medium work - Exerting up to 50 pounds of force occasionally, and or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 

• Ability to stand for the entire shift. 

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. 

• Must be able to multitask and prioritize departmental functions to meet deadlines. 

• Must be able to exercise confidentiality and discretion. 

OTHER EXPECTATIONS: 

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook. 

• Demonstrate a working knowledge of all company safety and security procedures. 

• Hours Required: Must primarily work during Springboard Hospitality business hours, Weekends, weekdays, and some holidays are a must. 

Benefits: 

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes: 

Full Time Benefits 

• Competitive Base Salary 

• Vacation 

• Medical, Dental, Vision, Life, Pet Insurance 

• 401K 

• Costco Membership 

• Bereavement Leave 

• Management Contract Referral Program 

• Education Assistance 

Additional Per Position 

• Employee Rates at all of Springboard Hospitality’s 35+ Hotels 

• Associate of the Month/Quarter & Company-wide Associate of the Year Programs 

• Associate Referral Bonus Program 

Springboard Hospitality Core Values:  

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.  

• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.  

• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.  

• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.  

• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.  

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodation for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.