VOCO -The Shelby, Myrtle Beach: Kitchen Manager

Kitchen Manager – VOCO, The Shelby, Myrtle Beach

At VOCO – The Shelby Myrtle Beach, where modern elegance meets coastal charm, the ideal Kitchen Manager will be energetic, passionate about food, and dedicated to creating unforgettable guest experiences. With a focus on quality assurance, you will lead the culinary team in delivering exceptional meals that align with the hotel's inviting atmosphere and personalized service. As part of a destination that celebrates the unique spirit of Myrtle Beach, you will coordinate and supervise food production while ensuring top-notch sanitation standards. Your enthusiasm for cooking and commitment to supporting innovative programming will directly contribute to the guest experience, ensuring each dish reflects our dedication to excellence.

ABOUT OUR COMPANY

VOCO, an IHG Hotel

VOCO, IHG’s fastest-ever global brand expansion, embodies its Latin roots with the meaning “to invite” and “call together,” reflecting a charming and approachable nature. Each VOCO destination celebrates its unique locale, while maintaining a distinct and consistent style. Guests can enjoy a blend of local flair and personal touches, combined with a relaxed, unstuffy atmosphere that promises memorable experiences.

VOCO - The Shelby Myrtle Beach blends modern elegance with coastal charm, offering guests an unforgettable stay. Our boutique hotel promises personalized service, stunning accommodations, and a warm, inviting atmosphere. We’re not just a place to stay; we’re a destination that celebrates the unique spirit of Myrtle Beach.

Renovation to be completed by Spring 2025.

ABOUT THE ROLE

As a Kitchen Manager, you will oversee the day-to-day culinary operations, ensuring the production, plating, and presentation of food meets the highest standards while maintaining cost-effectiveness and safety. Your primary responsibility will be cooking, alongside managing the kitchen team, including training and supervising line cooks to ensure proper food preparation, quality control, and sanitation standards. You will collaborate closely with the front-of-house team, including the lead server, Director of Food & Beverage Manager, and General Manager, to deliver exceptional service. Additionally, you will manage payroll, schedules, ordering, inventory, and other administrative tasks, ensuring smooth operations and exceeding customer expectations while fostering a productive and efficient kitchen environment.

SCOPE OF WORK + TEAM

• Part of the F&B Department

• Reports to the Director of Food & Beverage

• Perform special projects and other responsibilities as assigned.

RESPONSIBILITIES

• Supervise daily food production, ensuring adherence to preparation, plating, presentation standards, and safety regulations, while controlling food and labor costs to provide high-quality food utilizing F&B systems and processes.

• Supervise and coordinate kitchen associates and servers, providing training, development, coaching, and performance reviews. Address problems, offer open communication, and recommend discipline when appropriate.

• Ensure proper execution of food production by overseeing cooks and cold prep staff on the front line, checking recipe adherence, and ensuring efficient and quality food presentation.

• Monitor line setup before meal functions to maximize efficiency during meal periods.

• Manage kitchen maintenance and sanitation, ensuring compliance with health, safety, and regulatory standards.

• Assist in menu creation and planning, implementing changes to attract and retain business.

• Oversee receiving, storage, and rotation of food products, ensuring compliance with Health Department regulations (temperature, labeling, and freshness).

• Ensure kitchen equipment is clean, well-maintained, and functioning; write work tickets for needed repairs.

• Execute and promote safety and accident prevention programs to minimize risks and liabilities.

• Manage culinary staff scheduling, ensuring proper coverage while controlling payroll costs.

• Develop departmental schedules, job descriptions, and manage payroll, attendance, and administrative duties (e.g., new hire orientation, evaluations, documentation).

• Lead by example, guiding associates, particularly during large events or private parties, to ensure proper food preparation, portioning, and garnishing.

• Foster a professional, courteous, and efficient environment by maintaining close communication with associates, motivating the team, and addressing concerns or complaints promptly.

• Offer guidance and direction to line cooks on a continual basis, particularly in the execution of food for large events, private parties.

• Ensure Food & Beverage staff holds up-to-date certifications (TIPS, Serve Safe, etc.) and meet Health Department standards.

• Perform all kitchen positions as needed and ensure adherence to recipe standards, food freshness, proper storage, cooking procedures, and presentation.

• Ensure that all equipment in the kitchen is clean and in proper working condition and write work tickets for any equipment in need of repair.

• Execute and promote the Safety Program to minimize liabilities and related expenses.

• Ability to work with all associates in a courteous and professional manner and have a strong sense of urgency and remain alert in a busy environment. You ensure associates are, at all times, attentive, friendly, helpful and courteous to guests, associates and other managers by maintaining close communication links with all associates, seeking input regarding food and beverage issues and acting as a motivating influence.

EXPERIENCE:

Prior Experience:

• 4+ years of employment in a related position with this company or other organization(s).

IT Expertise:

• Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.

Education:

• More than two years of post-high school education; culinary, sales and service background required. College degree in related field preferred.

Subject Expertise:

• Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.

• Report any unusual occurrences and/or request to Supervisor.

• Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.

• Must be service oriented with excellent customer service and sales skills

• Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language

• Must be energetic and outgoing

• Must possess excellent interpersonal and organizational skills

• Must be able to follow directions with attention to detail, speed and accuracy

• Must be a team player with the ability to work under minimal supervision

• Must be able to multi-task in a fast-paced work environment

• Must be able to understand and work with basic financial information and solve basic arithmetic problems

• Must be able to type 45 wpm and have the ability to input data and access information on the computer

• Must have proficient working knowledge of Microsoft Office, Opera; preferred.

• Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.

• Demonstrate a working knowledge of all company safety and security procedures.

• Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.

• Hours Required: Must be flexible, while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary

• PTO

• Medical, Dental, Vision, Life, Pet Insurance

• 401K

• Costco Membership

• Bereavement Leave

• Management Contract Referral Program

• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitality’s 35+ Hotels

• Monthly Cell Phone Stipend

• Hotel Level Executive Bonus Program

• Retention Bonuses

• Lead Share Program

• Associate of the Month/Quarter & Company-wide Associate of the Year Programs

• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.

• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.

• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.

• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.

• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.