About our company:
Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.
Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.
At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.
Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.
https://www.springboardhospitality.com/
Primary mission:
As an Overnight Supervisor, you’ll lead with purpose, ensuring smooth operations during the night shift while maintaining our high standards of service and quality. You will be responsible for overseeing the flow of tasks, guiding the team, and fostering an atmosphere of collaboration and care. In addition to managing overnight operations, you’ll greet and register guests, provide exceptional service, and settle accounts upon departure. While your role typically covers the 3rd front desk shift, flexibility to work other shifts may be required based on operational needs.
RESPONSIBILITIES
- Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
- Possess knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times.
- Acknowledge all guests, anticipate needs, and always respond promptly to maintain positive guest relations at all times.
- Process guest check-in by confirming reservations and review all noted information. Guest(s) without reservations can be sold and agreed on room type. Register guest in OPERA, generate registration card and verify registration with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.
- Maintain guest history files.
- Set-up accurate accounts for each guest with accordance to their requirements, i.e., separate room/tax/incidentals/comps.
- File registration cards and vouchers by room number.
- Assist and process overbooked or “walked” guests.
- Assist and provide room change accommodations.
- Document all guest requests, complaints, or problems.
- Resolve guest complaints to ensure guest satisfaction.
- Maintain organized and clean work area with necessary supplies.
- Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
- Communicate with prior shift’s Front Desk Agent to review all follow-up items.
- Answer department telephone within property guidelines as to number of rings, correct greeting and proper etiquette.
- Process end of day reports.
- Act as security for the hotel during overnight hours, ensuring the lobby and premises are secure, and responding to any emergencies or incidents.
