About our company:
Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.
Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.
At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.
Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.
Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu. https://www.springboardhospitality.com/
Primary mission:
The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his/her absence. Position supervises daily operations in maintaining the maintenance/sanitation of the guest rooms, public areas and pool/health club. May supervise the laundry operations, recommends and implements procedural changes. Also, monitors inventories and expenses.
SCOPE OF WORK + TEAM
- Reports to Executive Housekeeper/ Director of Housekeeping
- The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his/her absence.
- Ensure that daily records assignments are completed, signed off on and turned into housekeeping office on time
RESPONSIBILITIES
- Supervise the housekeeping associates to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working
- Must be effective at listening to, understanding and clarifying the concerns and issues raised by staff and other co-workers in an attentive, courteous and service oriented manner
- Maintain regular attendance based on property needs and standards
- Use proper two-way radio and phone etiquette at all times when communicating with co-workers
- Inspect staff’s work performance within assigned section on a daily basis to ensure that all standards and productivity levels are being met and maintained.
- Oversee the organized closing of the floors procedures at the end of the day are followed, ensuring the room attendant’s carts are clean and restocked.
- Ensure that daily records assignments are completed, signed off on and turned into housekeeping office on time
- Maintain key control system; collect all keys and assignment sheets daily at the end of each shift
- Supervise all laundry and housekeeping, holding them accountable and responsible for their work performance
- Submit proper documentation regarding poor work performance, misconduct , attendance issues and improper attire
- Ensure that all staff takes their 30-minute meal breaks and rest periods
- Handle items for “lost and found” according to OLS Hotels & Resorts standards
- Inspect all VIP rooms and report their availability to the Front Desk
- Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, OLS Hotels & Resorts policies and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
- Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
- Respond to guest requests, concerns and problems to ensure guest satisfaction. Approach all encounters with guests and associates in an attentive, friendly, courteous and service oriented manner.
- The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his/her absence.
- Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
- Refer and follow up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and associates and maintain/ improve guest satisfaction.
