VENUE MANAGER

About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow,  encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions. https://www.springboardhospitality.com/

Primary mission:

Responsible for managing programing events and ensuring deadlines and budgets are adhered to. Direct coordination of activities to prepare for the day of the programmed events and future, while also overseeing Front of House Food & Beverage staff. 

SCOPE OF WORK + TEAM

• Reports to General Manager
• Work along vendors and Area Event Sales Manager

RESPONSIBILITIES

• Coordinate details of program events such as, comedy shows, music series, pop up programed events, monthly scheduled events
• Calculate budgets and adjust when necessary
• Responsible for staying in contact with clients to ensure their needs are met
• Book programmed events and negotiate contracts and fees
• Work with partners, coordinators and others as required
• Work with Marketing team to drive attendance to program events through social media and email blasts
• Manage and supervise all Front of House team members and coordinate schedules according to events and occupancy
• Communicate to all team members and ensure team is adequately prepared for events
• Coordinate all set up, with vendors, promoters & Area Events Sales Manager according to BEO’s
• Manage Toast POS for bar and food service stations, with assistance from General Manager
• Give final approval for items such as music and events menus alongside General Manager
• Coach and counsel team members when required
• Coordinate and manage front of house bar and service training and standards
• Maintain an adequate supplies of inventory and conduct monthly inventory partnering with accounting team
• Maintain Hotel Ziggy music equipment & inventory daily, monthly and when used. Ensure equipment is in good condition.

EXPERIENCE:

• Prior Experience:
  • • 2+ years of experience at a luxury or equivalent establishment (required).
    • Two years’ experience in venue management, programing and/or organizing event planning
• Education:
  • • Associate’s or a bachelor’s degree in public relations
• IT Expertise:
  • • Knowledge of music equipment a plus.
    • Advanced knowledge of computer software (including Office suite) and web analytics tools is preferred. Intermediate Photoshop knowledge is preferred.
    • Advance knowledge of Toast POS system
    • Knowledge of HRIS Paycom system a plus.
• Subject Expertise:
  • • Above average organization and communication skills.
    • Able to work with all levels of staff. This includes management, hourly and agency staff members, and culinary staff.
    • Must have excellent planning skills
    • Must be available for clients before, during and after events.
    • Must have the ability to work under pressure and deadlines.
    • Must have customer service focus with ability to actively listen.
    • Is comfortable with change.
    • Flexible work schedule to accommodate 40-50 hours per week and weekends whenever required.
    • Ability to work under minimal supervision.
    • Must be able to behave professionally at all times while exercising very high levels of confidentiality and discretion.

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours Required: The hotel operates 24/7. Work hours will vary, and weekend and holiday shifts may be required.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary
• PTO
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitality’s 35+ Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer.  Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws.  Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.