MAINTENANCE MANAGER

About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions. https://www.springboardhospitality.com/

Primary mission:

Maintain the hotels assets through ongoing preventative maintenance programs and ensures that all mechanical systems are operating in accordance with Springboard Hospitality standards. Promotes quality service to achieve maximum guest satisfaction.

SCOPE OF WORK + TEAM

• Reports to General Manager
• Supports Engineering department

RESPONSIBILITIES

• Respond to and handle guest requests in a courteous, efficient, safe manner.
• Perform preventive maintenance and necessary repairs all hotel equipment, including kitchen, laundry, boiler, plumbing, pool, HVAC, electrical and guest rooms.
• Maintains rooms in optimal operating condition by performing repairs as needed. Repairs televisions, phones, clock radios, etc. Replaces or repairs damaged bathroom/kitchen fixtures and executes general plumbing as needed. Maintains the overall appearance of the room; replaces broken mirrors, hangs fixtures, does touch-up painting, etc. Repairs and maintains rooms heating/ventilating/air condition systems. Uses both power and hand tools regularly in a safe, efficient manner.
• Understands the Room Preventative Maintenance Program. Prepares preventative maintenance cart for use each day. Performs preventative maintenance throughout the hotel; including both the front and heart of house, interior and exterior. Maintains the condition of hotel lobbies and public areas. Repairs furniture and decorations as necessary. Repairs carpet, tile and laminates as necessary. Repairs and maintains laundry/housekeeping equipment. Repairs/replaces windows and mirrors. Maintains exterior of buildings and grounds as necessary.
• Maintains operating equipment in working condition by performing routine equipment checks and repairs.
• Maintains inventory and orders supplies as needed.
• Maintains and assists in the cleanliness of maintenance work areas.
• Assists in the maintenance and cleaning of pool and spas; handling all pool chemicals in a safe manner.
• Handles master set of keys in accordance to Springboard Hospitality standards for overall security of hotel.
• Respond to all emergency situations including fire alarms, bomb threats, disasters and power failures; notify the appropriate authorities
• Make rounds of the hotel property to ensure everything is in working order.
• Complete maintenance requests, take equipment and meter readings and maintain log to notify the next shift.
• Document all parts used and parts needed to be purchased.
• Handle elevator breakdowns.
• Report any unsafe conditions to the General Manager.

EXPERIENCE:

• Prior Experience:
  • 2+ minimum experience in building maintenance
  • Must have special skills and experience in a construction trade such as plumbing, electrical, carpentry, HVAC.
  • Must have skills and ability to handle building mechanical systems and controls, electrical systems, energy management, interior finishes and products.
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• IT Expertise:
  • Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.

• Education:
  • High School diploma or GED required; college degree preferred.
• Subject Expertise:
  • Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
  • Set up machine and make name tags and signs.
  • Assist with maintenance of parking lot and snow removal as needed.
  • Make keys as requested
  • Perform special projects and other responsibilities as assigned.

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary
• Vacation
• Paid Sick Leave
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance
• Employee Rates at all of Springboard Hospitality’s 35+ Hotels
• Monthly Cell Phone Stipend
• Hotel Level Executive Bonus Program
• Lead Share Program
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.