MANAGER, EXPERIENCES - LIFESTYLE HOTELS

About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

https://www.springboardhospitality.com/

This position is based in Palm Springs

PRIMARY MISSION:

As the Manager, Experiences, you will be the ultimate curator of all experiences at a newly reimagined lifestyle hotel in the heart of Palm Springs.  

You will possess energy, creative prowess, and the ability to execute year-round experiences for guests and the community; by activating physical spaces, creating meaningful collaborations with local and regional creators, and documenting the activations at the hotel to share with the world online. In addition, you will be responsible to help ideate and execute the guest experience from check-in, stay, and check-out.

ESSENTIAL TRAITS FOR THE (MANAGER, EXPERIENCES)

IN-THE-KNOW WITH A LOVE FOR PEOPLE + CONNECTING: A passion for connecting with people, and immersed in Palm Springs diverse & vibrant culture. You possess the charisma to rapidly build relationships as the hotel seeks to connect with its community and guests alike. You know (or aspire to) the most interesting people, best bars, best food, best musicians and best adventures so our guests can always enjoy the magic of the heart of Palm Springs, not just what's in the run-of-the-mill tour guides. 

CULTURALLY AWARE + CURIOUS: You enjoy culture – and are invested or excited to dive into the local art + music scene: concert venues, local haunts, galleries, musicians and designers. You are excited to share the unique and colorful history of Palm Springs. The ideal candidate will know and be known by the tastemakers in-market and be able to foster relationships and identify collaborations of mutual benefit with partners in Palm Springs that are both locally relevant and brand-right. 

SKILLED EVENT/ACTIVATION ORGANIZER + PRODUCER: A love of organizing and producing events, parties, games, and other forms of entertainment. You will provide opportunities for guests (and locals) to chill out as well make active memories. Work closely with the property leadership team to execute property activities. Bring to life the shared vision of the team with the guided assistance of operations.

ORGANIZED + ABILITY TO MANAGE BUDGETS: Yes, there will be much fun-making, but the right candidate understands how to estimate the costs and potential benefits of activations (artist-in-residence/wellness program/lectures/poolside events/wine tasting/weekly live music at the bar)...you get the idea. You have the ability to plan and execute events in a timely fashion and within budget parameters. Highly organized and a great communicator to ensure all relevant stakeholders/team members are informed and prepared.

Collaboration with partners to share costs will help supercharge the range of events and experiences that can be done within the budget.

SOCIAL MEDIA AND CONTENT SAVVY: You understand and enjoy social media and have the ability to create original and brand-right images/content to be shared with our social media team. Ability to work with internal and external partners to produce great digital posts that give guests a heads up or share what they missed, through the voice of the hotel and according to the social media framework (provided by the brand). Ability to take good photos and a creative eye. 

TEAM PLAYER: You embrace teamwork. Success requires excellent communication & cooperation skills in addition to a healthy dose of personal motivation. Sometimes the team will need a hand for something mundane and unrelated, but important. Just as the staff will assist with events, the  Manager, Experiences will assist with day-to-day operations as needed.

BRAND AMBASSADOR: You are the keeper of the brand look, feel, and tone of voice. You know the hotel’s positioning in depth and ensure that all content – from social media to event descriptions, aligns with the brand compass.

SAMPLE WORK DELIVERABLES

· Curate the calendar of onsite events, with new content and programming rolled out monthly 

· Creating seasonal onsite experience packages in partnership with the sales team

· Bi-Annual Experience Plan and Budget

· Host media, influencers, VIPS, and other local promotional appearances

· Curation and coordination of content production such as photo and video shoots

· Spearheading partnerships and collaborations with 

· Oversee development and maintain brand collateral (compendium, insiders guide, etc) 

· Production and execution of successful events, partnerships, and activations for the property

· Curating the daily vibe of the hotel and the signature moments of delight for guests (think a ceremonial welcome mocktail or pops by the pool) - ensuring that everything from the playlists in the common spaces to the check in/check out experience are consistent, on-brand, and elevated 

· Leadership in implementing new missions and collaborations with local and LA-based creators and organizations that enrich the property for locals and guests alike: i.e plastic free initiatives, merch collaborations, artist-in-residence, brand partnerships, and unique activations.  

· Create events and programming that drives F&B sales, work with sponsors and partners to create unique drink and menu specials, etc.

· Collaborate with the sales team to coordinate onsite group events

PERFORMANCE METRICS

· Creating innovative content and experience that contribute to winning hotel “best of” awards in Conde Nast, T&L, local rankings, etc.

· Staying on budget, or better yet, unlocking revenue (profit) opportunities.

· Positive mentions of "experience" in guest satisfaction scores and TripAdvisor; overall ranking.

· Guests from other hotels, the local community and LA community gathering on a regular basis at the hotel for events.

JOB REQUIREMENTS

Experience: Knowledge of hospitality, travel, Palm Springs  and LA social scenes, event planning, social media, branding, art, music, sales, brand development, or joint marketing all a plus. 

Other: Bonus points if you speak additional languages

Skills & Abilities: Creativity and vision. Strength in hosting and producing events. Social media. Photography. Exceptional communication skills. Ability to multitask and prioritize effectively/remain calm under pressure. Creative writing skills - ability to write and create through the brand voice. Genuine hospitality and warmth. Leadership to motivate fellow staff. Appreciation for the visual and other arts. Organizational skills to set priorities, plan, delegate, and still enjoy events. Ability to read, write, speak and understand English.

Technical Skills: Knowledge of or experience with creative and operations platforms such Canva, Notion, and Excel. Knowledge of and experience with social media platforms such as Instagram, Facebook, TikTok, etc.

Location: Palm Springs, onsite role.

PHYSICAL ABILITIES:

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping

EXPERIENCE:

• Prior Experience:
  • Previous experience required.
• Education:
  • High School diploma or GED required; college degree preferred.

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer.  Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws.  Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.