ROOMS DIVISION MANAGER – THE WILDE RESORT
About our resort and our company:
Become a part of a team that is recognized as the #1 boutique resort in Sedona and a part of a growing company called Springboard Hospitality. We are centrally located in West Sedona, on 89A at the base of Thunder Mountain. We have a culture that ensures all guides feel welcome, cared for and eager to return, every day. Great benefits and vacation plan. Springboard is a 30-year-old company turned start-up that is making waves in Hospitality!
With over forty hotels and resorts and home offices in Los Angeles and Waikiki, Springboard Hospitality has reinvented itself from a successful thirty-year legacy small-scale hospitality management company. Join us as we launch into our next thirty years (and beyond) as the leader in independent and soft-branded lifestyle hotels.
Be a part of a team that values innovative thinkers from diverse backgrounds to help define a new intersection of bold ideas and problem solvers.
Springboard has undergone a process of identifying five key words that define our essential characteristics. It is our belief that others who also identify with these key words as mirror images of themselves, have untapped potential to help create an innovative hotel management company while being their best selves every day. Those five words are...
PERSONALIZED > INDEPENDENT > DYNAMIC > CONNECTED > COLLABORATIVE.
PRIMARY MISSION
The Rooms Division Manager is responsible for Front Office and Housekeeping. The Rooms Division Manager is responsible for ensuring Island Hospitality Front Office and Housekeeping SOPs are in place and consistently followed.
SCOPE OF WORK + TEAM
- Reports to Hotel Manager
- Supports Front office team
- Part of the Housekeeping Department
RESPONSIBILITIES
- Ensure that sufficient staffing is present to meet daily business demands
- Maintain consistent and effective flow of communication between shifts among fellow managers and Service Professionals
- Actively participate in training and continuing education of all Rooms Division Service Professionals
- Approach all encounters with guests, employees and members in a professional and personalized manner
- Maintain regular attendance in compliance with Springboard Hospitality Standards, as required by scheduling, which will vary according to the needs of the Hotel
- Must have a professional image and personality exuding confidence and leadership skills whilst encouraging safe and efficient hotel operations
- Coordinate E-Checkin, arrival, departure, and special needs of guests
- Understand and communicate promotions and enhancements effectively with Service Professionals and guests
- Build rapport with guests, distinguished visitors; escort guests to rooms as necessary, encourage feedback throughout their stay
- Offer to handle special arrangements during guest stay; coordinate future visits
- Assist with additional Front Desk tasks
- Oversee Housekeeping Supervisors to ensure room standards before turning room ready for guest usage
- Oversee inventory and ordering supplies and linens for both housekeeping and Front office
- Complete projects in a timely manner as required by the Hotel Manager
- Be available seven days a week
- Be able to participate proficiently in functions outside one's department when called upon