About our company:
Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.
Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.
At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.
Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.
Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions. https://www.springboardhospitality.com/
Position Purpose:
The Business Travel Sales Manager is responsible for increasing revenue and profitability for the hotel, specifically within the individual travel market segments. These may include: national corporate, local corporate, agency and consortia, government and wholesale accounts as relative to the hotel and its marketplace.
Essential Functions:
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Conduct Sales calls including the follow up of all leads, attending hotel sales meetings, and maximizing use of time selling for assigned market segments
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Develop, manage, and nurture local corporate account relationships at multiple levels within account organizations
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Conduct presentations to local and national travel management call centers, travel agencies
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Conduct property level site inspections
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Work with Hilton Hotels Corporation National Sales office to proactively manage national, consortia/agency, government & wholesale transient accounts
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Negotiate local and national corporate rates; manage annual contracting & RFP season
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Establish visibility in local marketplace by networking in the community and with clients; attends local/chapter industry meetings
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Checking arrivals each day to assure that rates for our preferred customers are in place and to use as another source of prospecting to increase revenue
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Participating as a management team member with strong understanding hotel operations
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The Business Travel Sales Manager is responsible for establishing professional yet friendly atmosphere at the hotel where excellence is expected valued and recognized
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Other:
Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel, including holidays.
Upon employment, all employees are required to fully comply with Hilton rules and regulations for the safe and efficient operation of hotel facilities.
Supportive Functions:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
Participates in related trade/civic/business related functions as a representative of the Hilton in the promotion of the property and/or the city.
Travels to industry-related tradeshows in various destinations around the world. Reaches up to approximately eight feet in order to setup and dismantle booth displays and carries a minimum of 25 pounds for transporting of collateral material is required.
Participates in key organizations as recommended by management and Regional Director of Marketing.
Inputting and retrieving information from computer system for file maintenance, correspondence and preparation of forecasts and marketing budget.
Performs MOD duties as scheduled.
Other duties as assigned by the General Manager and/or Regional Director of Marketing, such as organizing Sales Blitzes, Client Parties, etc.
Specific Job Knowledge, Skill and Ability:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Knowledge of travel industry, current market trends and economic factors.
Extensive skill in development and delivery of sales presentations.
Ability to access, understand and accurately input information using a moderately complex computer system.
Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
Ability to stand and move throughout the hotel property and continuously perform essential job functions.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Hearing and visual ability to observe and detect signs of emergency situations.
Minimum 3 years direct sales experience, preferably in hospitality or travel industry
Assertive, professional & outgoing personality
Prove record of independent, self motivated work habits required
Experience in developing business/action plans
Analytical and strategic in approach
Effective time management and organizational skills
Strong computer skills with experience in Microsoft office products
Degree preferred, but not required
Knowledge of Delphi hotel sales support software
Knowledge and understanding or industry related reports, e.g. Hotelligence, Phaser, STAR, etc.
Travel may be required
Qualification Standards:
Education:
High school diploma required; college degree preferred.
Experience:
Minimum of three years of sales experience and two years of supervisory experience required. Prior hotel or hospitality experience preferred.
Licenses or certificates:
CPR Certification required. First Aid training preferred.
Grooming:
All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
