SPA DESK SUPERVISOR – THE WILDE RESORT $21.00/hourly
About our resort and our company:
Become a part of a team that is recognized as the #1 boutique resort in Sedona and a part of a growing company called Springboard Hospitality. We are centrally located in West Sedona, on 89A at the base of Thunder Mountain. We have a culture that ensures all guides feel welcome, cared for and eager to return, every day. Great benefits and vacation plan. Springboard is a 30-year-old company turned start-up that is making waves in Hospitality!
With over forty hotels and resorts and home offices in Los Angeles and Waikiki, Springboard Hospitality has reinvented itself from a successful thirty-year legacy small-scale hospitality management company. Join us as we launch into our next thirty years (and beyond) as the leader in independent and soft-branded lifestyle hotels.
Be a part of a team that values innovative thinkers from diverse backgrounds to help define a new intersection of bold ideas and problem solvers.
Springboard has undergone a process of identifying five key words that define our essential characteristics. It is our belief that others who also identify with these key words as mirror images of themselves, have untapped potential to help create an innovative hotel management company while being their best selves every day. Those five words are...
PERSONALIZED > INDEPENDENT > DYNAMIC > CONNECTED > COLLABORATIVE.
PRIMARY MISSION
Supervise the Desk Coordinators and Spa Attendants to ensure completion of essential duties necessary for an efficient spa operation. May supervise other positions in absence of other supervisory personnel.
SCOPE OF WORK + TEAM
- Reports to Director and Manager of Spa
- Supports other areas of resort as requested
RESPONSIBILITIES
- Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.
- Supervise coordinators and attendants and handle workload during shift. Complete shift checklists as specified.
- Review VIP reservations, amenity orders, and resumes for incoming and in-house guests. Update the computer system by inputting inventory and non-inventory groups.
- Control treatment rooms to ensure blocks are handled correctly.
- Communicate with other departments to ensure proper handling of guests and groups. Maintain contact with Reservation and Sales regarding requests special accommodations, etc. Maintain control over rate changes on in-house guests.
- Assist in retail area; merchandising, stocking, sales and inventory management
- Oversee fitness area to ensure it is kept clean, safe and in proper operating condition.
- Answer/follow up on shift correspondence; e-mail and other electronic communication addressed to spa
- Monitor key control to maintain hotel security.
- Respond to guest questions regarding the hotel. Know the layout of the hotel including all suites, parlors, meeting rooms and all outlets' location and hours of operation.
- Remain calm and alert, especially during emergencies and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
- Train, cross-train, and re-train (when necessary) all coordinators and attendants
- Perform special projects and other responsibilities as assigned.
- Assist the Front Office Manager in all areas requested and act in his/her place during his/her absence
