Please note: This position will be split between our CDU/MLK Medical Campus and Dental DTLA facilities.
POSITION SUMMARY:
Under the direction of the Dental Clinic Manager, the Dental Office Coordinator’s primary responsibility is to act in the best interest of the patient by providing patient-centered care. This includes ensuring the patient understands their treatment plan, insurance benefits, assisting with financial arrangements, preparing and sending specialty referrals, and coordination of appointments in a dental practice.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Perform the procedures of the dental clinic front office, including but not limited to the areas of:
-
- Efficient Patient Service Care
- Patient Registration
- Casewatch Registration
- Eligibility Verification
- Appointment Scheduling
- Communication of Dental Benefits to Patients
- Incoming and outgoing referral processing
- Patient Treatment presentation
- Work with the clinical team to effectively manage daily patient flow
- Follow and demonstrate commitment to APLA’s Health policies and procedures
- Create a welcoming environment in the front office
- Confirm and update patient demographic, insurance eligibility, health history, and other medical information using the Casewatch and eCW Dental software programs.
- Have patients complete all necessary forms and documentation necessary for registration purposes.
- Explain and Communicate benefits and dental needs with patients after examinations.
- Act as a mediator, assisting clients with understanding the limitations of certain services and assisting them in finding a solution to their concerns.
- Assist in keeping patients' appointments on schedule by notifying the back office of patients’ arrival.
- Answer telephone calls, make appointments, take messages, retrieve and monitor voice mail messages throughout the day.
- Manage and retrieve incoming faxes in RingCentral
- Coordinate transportation for patients as needed.
- Obtain a breakdown of benefits and eligibility by calling the patients Insurance Company
- Verify and record eligibility for the following Insurances and Manage Care plans: Medi-Cal, Liberty Dental, Access Dental, Health Net of California Dental, Cigna Dental, and Delta Dental, and all out-of-network plans
- Verify if the patient is eligible for services under the Ryan White HIV/AIDS Program or My Health LA program
- Update Casewatch eligibility every 6 months as required by the DHSP Program.
- Ensure that all eligible patients under the RW Program sign the service agreement form required by DHSP; the following documents are required: Proof of Income, Proof of Residency, Current Diagnosis Form ( Lab work for established patients)
- Coordinate and ensure all dental notes, referral information and required documentation is complete and submitted to the referral entity in a timely mannered.
- Act as the petty cash custodian for the dental clinic under the supervision of the Dental Clinic Manager.
- Collect payment from patients before services are rendered when necessary.
- Act as liaison between dental providers and Finance Department as it relates to billing.
- Assist with all Grant Funded Audits. Provide technical and administrative support for the auditors.
- Work closely with management regarding client grievances and concerns about treatment.
- Perform and assist as a chair-side dental assistant
- Assist in maintaining OSHA and HIPAA compliance.
- Assist in maintaining office and building fire/safety regulations.
- Present a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
