Intake Coordinator

POSITION SUMMARY:

The Intake Coordinator is responsible for conducting client intake, collecting eligibility documentation, and providing information on Alliance/APLA Health services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct client intake and determine housing and service needs.
• Answer and address incoming phone calls, emails and Alliance’s website inquiries from potential clients and referral sources in a timely and polite manner.
• Inform prospective clients of the full range of services available within the agency.
• Collect eligibility documentation from prospective client and provide follow-up.
• Perform data entry into various database systems.
• Effectively communicate and consult with the team to ensure timely follow up.
• Provide information and referral assistance to appropriate social service agencies and or community programs that meet the needs of non-eligible individuals.
• Assist in linking clients to APLA Health services/programs and other community agencies/programs.
• Create and maintain consistent communication channels, both verbal and written, between several parties (i.e., client, referral sources, collaborating agencies, team members).
• Maintain complete organized working files, case notes and client documentation.
• Participate in regular meetings, trainings, supervisory sessions, and accept the responsibility for aiding the development of positive team relationships.
• Adhere to agency policy, procedures, and the professional code of ethics.
• Assume other responsibilities as assigned.

REQUIREMENTS:

Training and Experience:

• Bachelor’s degree in a social science discipline OR a high school diploma/GED and 4 years of experience in direct service with HIV/AIDS clients, homeless clients, or clients with other chronic illnesses.
• Excellent verbal and written communication skill.

Knowledge of: Working knowledge of Microsoft Office.

Ability to: Work in a fast-paced environment with attention to detail, coordinate multiple tasks, meet assigned deadlines, learn specific systems quickly and thoroughly, and communicate effectively with clients from diverse background as well as with government representatives.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.

SPECIAL REQUIREMENTS:

Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.

COVID-19 Vaccination or Medical/ Religious Exemption required.

Equal Opportunity Employer: minority/female/transgender/disability/veteran.