Parts Specialist - Hartington

Purpose

This position is responsible for providing exceptional customer service while supplying customers with timely and accurate information regarding accounts, products, rates, and services offered. As a part of the Grossenburg Implement team, you’ll contribute to our mission of delivering the best product at a reasonable price with the highest level of service.

Responsibilities

• Customer Service Excellence: Provide exceptional service to customers in the service department, at the counter, and over the phone. Address inquiries promptly and resolve any issues to ensure customer satisfaction.
• Sales Recommendations: Suggest and promote additional parts or accessories that may benefit the customer, contributing to overall sales and customer satisfaction.
• Order Management: Accurately process all in-store orders, communicate pick-up or delivery status with customers, and ensure timely order fulfillment.
• Merchandise Management: Locate and obtain merchandise for customers, whether in-stock, out-of-stock, or non-stocked.
• Inventory Control: Maintain inventory integrity by verifying incoming shipments, placing parts in their proper locations, assisting with cycle counts, and reporting discrepancies to the Supervisor.
• Showroom Maintenance: Assist in maintaining a professional showroom image by organizing and displaying merchandise in an appealing and customer-friendly manner.
• Department Organization: Ensure the parts department remains clean, organized, and operational, contributing to a positive work environment.
• Physical Tasks: Lift items weighing up to 50 lbs, assisting with physical tasks related to inventory and merchandise management.

Qualifications

Experience, Education, Skills, and Knowledge:

• High School diploma or equivalent experience.
• Basic knowledge of parts and machinery is preferred.
• Self-motivated with a strong work ethic and attention to detail.
• Ability to work effectively within a team environment, contributing to team goals and overall success.
• Proven experience in customer relations and maintaining a professional image.
• Basic understanding of sales processes, including the ability to recommend products and services that benefit customers.
• Strong time-management skills with the ability to manage multiple tasks independently.
• Proficiency in desktop applications such as Microsoft Office and internet-based applications.
• Forklift license preferred (or willingness to obtain one).

Grossenburg Implement is committed to delivering John Deere quality sold and serviced by quality people. With nine locations, we have built a strong reputation for outstanding customer service and a deep passion for helping our customers succeed. For over 85 years, we’ve dedicated ourselves to not only offering top-notch products but also fostering a workplace where our employees thrive.

Our heritage began with Charles Jacob Grossenburg and his wife Blanche in 1937, who combined their entrepreneurial spirit and love for innovation to establish a business that has withstood the test of time. Today, we continue to honor their legacy through our commitment to excellent service, employee development, and community involvement.

Why Work for Grossenburg Implement?
At Grossenburg Implement, every day is an opportunity to make a difference. We pride ourselves on our customer-first philosophy, which has been at the core of our business for over eight decades. We are more than just a company; we are a family. Our employees are recognized for their hard work and contributions, and we offer a supportive environment where career growth is encouraged and rewarded.

As a member of our team, you’ll have access to competitive compensation, a comprehensive benefits package, and opportunities for ongoing professional development. Our company’s success is built on the dedication of our employees, and we are committed to your personal and career growth.

Benefit Package
When you work for Grossenburg Implement, you not only live in communities that offer a high quality of life, but you also enjoy a generous benefit package, including:

• 401(k)
• Life Insurance
• Health, Vision, and Dental Insurance
• Disability Insurance
• Profit Sharing
• Paid Holidays, Sick, and Vacation Days
• Uniform Allowance
• Employee Discounts
• Tuition Reimbursement

We are committed to the personal and professional growth of our employees, investing in your training, certifications, and career development. We believe in promoting from within, and we are proud to offer a supportive environment where employees can achieve long-term success.

Background check and drug testing are required for all employees.

Our Commitment to You

At Grossenburg Implement, we are dedicated to the growth and success of our employees. Whether you are looking to start a career in the agricultural industry, expand your skill set, or contribute to a company with a long-standing tradition of excellence, Grossenburg Implement provides the opportunity to thrive.

Join us and experience the difference of working with a company that truly values its people, its customers, and its community!