Quality Assurance Coordinator

Job Description:

We are seeking a detail-oriented and proactive Quality Assurance (QA) Coordinator to support and oversee quality initiatives within our Mobile and Call Center Department.  This role involves monitoring processes, collecting data, chart audits, call reviews, and collaborating with teams to identify and address areas for improvement.

Essential Duties: 

• Develop, implement, and maintain quality assurance processes and procedures.
• Monitor day-to-day operations for compliance with internal and external standards.
• Conduct regular audits and assessments to evaluate quality performance.
• Assist in writing, revising, monitoring the department’s SOPs, and quality documentation.
• Collaborate with various departments to support continuous improvement efforts.
• Maintain detailed and accurate records related to audits, reviews, and inspections.
• Provide training and guidance to staff on quality standards and best practices.
• Stay current with industry regulations and quality trends.
• Collaborate with call center managers to identify training needs

Education:                              

• Bachelor's degree

Experience:      

• Bachelor’s degree in human services, Business Administration, or a related field.
• Experience with regulatory compliance standards relevant to your industry (e.g., CARF,, JACO, AAS, HIPAA, etc.).   

Additional:                             

• Valid and unrestricted driver’s license, Required
• Proficiency with Microsoft Office Suite Products, Required
• Proficiency in Excel                       

Physical Demands:                

• Prolonged periods of sitting at a desk or computer workstation.
• Prolonged periods of standing, bending, and reaching.                     

Reports To:                            

• Director of Call Center and System Coordination