TownPlace Suites Oxnard - General Manager

Responsible for the smooth and efficient day-to-day operations of the hotel including but not limited to: guest relations, front desk, housekeeping, laundry, maintenance, sales/marketing, food & beverage, personnel supervision, yield management, loss prevention, human resources, accounting, parking lot, landscaping, community involvement.

Essential Functions and Responsibilities of the job include but are not limited to:

• Exceeding Guest Expectations - Providing services that are above and beyond for guest satisfaction and retention.
• Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Developing and Building Teams - Encouraging and building mutual trust, respect and cooperation among team members.
• Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching when needed.
• Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.
• Supervising Team Members - Supervising and managing team members. Managing all day-to-day operations. Understanding team members’ positions well enough to perform duties in their absence.
• Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
• Communicating with Supervisors, Peers and Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Managing Daily Operations of the Hotel - Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the guests on a daily basis.
• Guiding, Directing and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Administrating Recognition Programs - Participating in team member recognition programs, publicly recognizing good quality, performance and service.
• Organizing, Planning and Prioritizing Work - Developing specific goals and plans to prioritize, organize and accomplish your work.
• Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Tasks performed daily (regularly): Review/verify daily reports, responsible for bank deposits, petty cash, guest relations, public relations, facility inspection, sales calls, maintenance of accepted standards of operations, monitor performance to forecast.
• Tasks performed periodically: Hire/train/coach/delegate/terminate team members, negotiate contracts for goods and services following company policy, negotiate groups along with room sales, order supplies and approve invoices for payment, monitor and collect receivables, attend community events (Chamber of Commerce, Visitors Bureau, etc.)
• Tasks performed occasionally: Oversee hotel refurbishment, travel to sales events and training seminars, survey competing facilities, complete marketing reports, monitor monthly financial statements, participate in hotel budgeting and planning.
• Other duties from time to time as assigned by supervisor.

*Management retains the discretion to add or change the duties of the position at any time. *

Supervisory Responsibility:

Overall responsibility for supervision of all hotel team members, enforcing personnel policy and property work standards.

Independent Judgment Used:

Frequently within the guidelines established by management and to the extent of operating within DKN Hotels’ policies and procedures.

Working Conditions/Environment:

Entire interior and exterior of property.

Knowledge/Education/Experience:

Minimum of two (2) years hotel experience at General Manager level or higher preferred. Strong English skills, both oral and written. Experience in hiring, training, supervision, forecasting, budget preparation, and cost control. Capable of putting together and directing an efficient, effective team.

Skills/Abilities/Other Requirements:

Strong leadership, salesmanship and public relations skills. Proficient in supervising, training, coaching and counseling. Ability to make timely, effective decisions. Ability to prioritize, organize and delegate work assignments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to manage multi-departmental operations. Ability to direct performance of team members and follow-up with corrective action where needed. Ability to work long hours, 5 to 6 days a week. Basic accounting procedures. Computer skills; Word, Excel and PowerPoint preferred. Operation of cash registers and calculator helpful. Valid driver’s license with proof of auto liability insurance.

Physical Requirements:

Frequent driving, walking indoors, outdoors, up and down stairs, standing, sitting, bending, stooping, twisting, reaching, lifting and carrying. Reaching above, at and below shoulder level. Lifting and carrying unassisted up to 20 lbs.

Additional Comments:

• Must be aware of the importance of safety and security.
• Endeavor to be conscious of safety and security at all times.
• Living the DKN Values’ behaviors
• Friendly and courteous to guests and fellow team members at all times.