Guest Services Associate - Castle Hill

About The Organization:  

The Trustees is an organization with a fascinating past and an exciting future. Our places are open to all and we thrive by involving as many people as possible in what we do. Founded in 1891, by a group of visionary volunteers, we preserve, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts and work to protect special places across the state. We have helped protect more than 50,000 acres, including 25,000+ acres on more than 100 reservations that are all open to the public. We are a nonprofit conservation organization funded and supported entirely by our visitors, supporters, volunteers, and more than 40,000 members.  

Our seasonal staff plays an integral role in ensuring that our visitors enjoy our extraordinary places.  With the change to warmer temperatures, we experience an influx of visitors of all ages and backgrounds who want to explore and be inspired by our properties.  Sandy beaches, wooded trails, cultural gardens, historic homes, community supported agriculture—there are many ways for visitors to discover and explore The Trustees, and just as many opportunities for seasonal employees to make each visitor’s experience special.   

Position Summary:  

Do you love helping people and seeing visitors leave with a smile on their face?  Do you know that when guests are greeted warmly, it sets the tone for the rest of their visit?    

If so, we want you to join our dedicated and lively team of Guest Services Associates! Members of our guest services team are cheerful, professional, and knowledgeable and make our guests feel welcome, valued and important.  Every day is different but our associates continually provide exemplary customer service.    

Our seasonal visitor experience staff plays an integral role in ensuring that our visitors enjoy our extraordinary places.  With the change to warmer temperatures, we experience an influx of visitors of all ages and backgrounds who want to explore and be inspired by our properties.  Sandy beaches, wooded trails, cultural gardens, historic homes, community supported agriculture—there are many ways for visitors to discover and explore The Trustees, and just as many opportunities for seasonal employees to make each visitor’s experience special.   

Pay Rate: $16.00-$17.00 per hour 

In This Role You Will:  

Essential Functions: 

• Welcome and orient visitors upon arrival while providing information about the property and the programs available each day  

• Establish a positive visitor experience and provide excellent customer service  

• Promote the mission of The Trustees and our work; encouraging guests to join us as members in preserving special places across the state of Massachusetts  

• Assist visitors and answer questions cheerfully throughout the day 

• Conduct pre-opening setup at to assure that everything is ready when the first visitor arrives  

• Close and secure the facility at the end of the day 

• Reconcile cash register and credit card machines  

• Sell tour tickets, visitor amenities, and Memberships at the site 

• Make visitors aware of the menu of tour options, rates, etc. 

• Advise the Visitor Experience Coordinator of any problems, maintenance needs, or supply shortages as necessary 

• Participate in regular trainings and team meetings that provide professional skill development, update staff on current developments at The Trustees of Reservations, and inform staff of both interpretive philosophy and interpretive techniques that improve visitor experiences on site 

Qualifications:  

• Professional and team-oriented 

• Respectful of all visitors and able to provide exceptional customer service 

• Detail oriented and able to carefully track revenue and visitation numbers 

• Comfortable and proficient with point of sale systems 

• Reliable and committed to the position, the site team, and the mission of The Trustees  

• Able to multi-task and handle larger crowds 

• Able to work outside for extended periods of time when outdoor admissions station is in operation (typically weekends) 

Other Requirements:  

• Background check required 

Work environment—the work environment; temperature, noise level, inside or outside, or other factors that will affect the person's working conditions while performing the job. 

• Comfortable with variable outdoor weather conditions   

• Will be working primarily indoors. The Great House is heated in the cold weather, but does not have air conditioning for the warm weather 

Physical demands—the physical demands of the job, including bending, sitting, lifting, and driving. 

• Able to climb stairs and stand for periods of time 

• Comfortable with variable outdoor weather conditions   

• Ability to lift 30 pounds required 

• You have the option to stand or sit on a stool with a back rest. 

Position type and expected hours of work—full time or part time, typical work hours and shifts, days of week. 

• 14-21 hours a week, with flexibility.  

• Flexibility to work holidays, evenings and weekends may be required 

The Trustees offers competitive compensation and the opportunity to be part of a dedicated team across the Commonwealth who love the outdoors, who love the distinctive charms of New England, and who believe in celebrating and protecting our special places, for everyone, forever. 

In addition to being an Equal Opportunity Employer, The Trustees of Reservations aim to create a thriving, inclusive workplace that values each member of our team.  We aspire to reflect and effectively serve the residents and communities of Massachusetts who are at the core of our mission.   

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.