The Parts Manager supervises all activities relating to the management of the Parts Department including sales, purchasing, delivery, marketing, customer and vendor relationships, inventory control, administration and personnel. Achieving profitable growth will be the primary objective.
HLAs HIGH LEVERAGE ACTIVITIES (focus actions that will return the highest impact):
- Identify, pursue, and maintain a constant flow of potential customers that meet or exceed established quotas through prospecting, networking, and referral activities.
- Performs necessary duties for the safe, efficient and profitable operation of the Parts Department and accomplishes sales objectives by implementing sales plans and supervising sales staff.
- Establishes department goals and objectives, measures progress, analyzes results, and makes improvements as needed.
KEY RESPONSIBILITIES:
- Responsible for the overall performance of the parts department.
- Performs supervisory responsibilities to effectively manage personnel including interviewing, hiring, firing, training, planning, assigning work, appraising performance, disciplining, addressing complaints, and resolving problems.
- Train employees in company policies, department procedures, job duties, operational safety, and to support the goals of the company and not just the individual department.
- Responsible for the preparation of annual marketing, budget plan, price levels and discount criteria for the area of responsibility.
- Recommend solutions to customer needs, based on customer interests.
- Other duties assigned by manager.
QUALIFICATIONS AND EXPERIENCE:
- Minimum of five years experience in a Dealership and three years in management preferred.
- Supervisory skills.
- Mechanical aptitude and computer skills needed.
- Must have knowledge of company and OEM products.
- Ability to perform basic mathematics and calculate percentages.
- Ability to read and understand parts catalogs, service manuals and schematics.
- Ability to write customer orders.
- Ability to listen and communicate with customers, employees and co-workers.
- Must have excellent verbal and written communication skills.
EDUCATION:
- College Degree preferred.
- A high school diploma and/or GED required.
- Combination of education, training or experience that provides the required knowledge, skill and abilities.
LICENSES OR CERTIFICATES:
- Valid Drivers License required.
- Certification of ability to operate a forklift required.
PHYSICAL AND ENVIRONMENTAL CONDITIONS:
The position is located in the office and shop environment as well as duties performed outside. Mobility of walking, standing and bending is frequent. Dexterity, hearing and talking requirements are constant. Visual ability to detect situations of concern is constant. The employee will occasionally lift up to and over 50 pounds. Must be able to meet the public and make decisions. Exposure to heat, cold, dust and dirt. Travel required.
NOTE: This Position Profile is not intended to be an all-inclusive. Employee may perform other related duties as required to meet the on-going needs of the company. The Position Profile is intended to describe the general nature and level of work being performed by individuals assigned to this job. It is not an exhaustive listing of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. Management reserves the right to revise the job or to require that other tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technological development.
