Project & Service Coordinator

** Our employees voted us Top Workplaces 2022-2023 two years in a row **

Hours:  Monday-Thursday: 6:00am - 2:30pm / Friday: 6:00am - 1:00pm

What Will You Be Doing?   

As a project & service coordinator, our top priority is providing exceptional customer service and support. We are always ready to help our co-workers, sales staff, and technicians. It's important to be a problem-solving guru and a master of multi-tasking when it comes to customer service; You'll be the hero of the day as you quickly resolve any issues that arise. We believe that working together is the key to success!  Coordinators are responsible to: 

• Coordinate service schedules
• Manage customer base in assigned territory
• Estimate cost of service
• Prepare service contract quotations
• Schedule service calls and dispatching field engineers
• Source and quote parts, service, and batteries
• Prepare work and purchase orders
• Track parts and labor
• Manage warranty activities & services
• Resolve issues with orders and contracts with customers
• 24/7 on-call rotation every 4-6 weeks

Skills Required to Succeed:

• Two or more years of experience in customer service call center or dispatching
• High school diploma/GED. Bachelor’s degree preferred.
• Strong problem-solving, multitasking, and conflict resolution skills
• Using effective communication with customers via phone or email 
• Exceptional organizational skills
• Strong computer skills using Microsoft suite and various project management software applications
• Some knowledge of critical power systems and basic trouble shooting procedures is helpful
• Experience with shipping & logistics procedures is a plus

Physical Demands

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and /or move up to 50 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Compensation Range: 

$20-23/hr

Includes on-call rotation compensation from $400 - $600! 

Benefits:

• Health/Dental/Vision insurance
• Life and Disability insurance
• 401k with Company Match
• ETO (Earned Time Off) and Holidays
• Rewards and recognition programs
• Career in growing & stable field
• Great location in Henderson
• Did we mention the weekend starts on Friday's at 1:00pm?

COMPANY OVERVIEW:

At Nationwide Power Solutions, we're all about providing top-notch power solutions that boost our customers’ uptime and availability. We cater to everyone, from folks with basic desktop setups to those running complex data centers. Nationwide Power solutions include Uninterruptible Power Supplies, Emergency Generators, Batteries, Power Distribution Units, Harmonic Filters, Surge Suppressors, Inverters, Air Conditioners and Power Management Software. Added-value services include Power Architecture Design and Project Management, Site Audits, Remote Supervision, Emergency Service, Maintenance Contracts, Training and more. These services are available to customers 7 days a week, 24 hours a day, from coast to coast.

Think of us as your go-to source for quality power expertise – check us out at www.nationwidepower.com!

We're not just another critical power service company. At Nationwide Power, we believe in “Doing it Right the First Time."  We're looking for someone with a great attitude and a team-oriented mindset to join our amazing team of quality-centered professionals!

If that sounds like you, we'd love to have you onboard! Apply today!