We value an equitable and inclusive workplace and seek candidates with diverse backgrounds and abilities
Salary: $52,000- $63,000 annually
Why work at Rocky Mountain Human Services?
You will have the opportunity to contribute to an organization that is dedicated to embracing the power of community to support individuals and families in creating their future.
RMHS provides great benefits such as:
- Employer paid medical options, dental, and vision benefits
- Generous paid time off such as vacation, sick, personal, and holidays
- Life and disability insurance
- Tuition reimbursement (full-time employees only)
- Mileage reimbursement
- 403(B) with company match
- Employee assistance program
Position Purpose
This clinical care manager (CCM) provides support for adult individuals with severe and persistent mental illness (SPMI) in transitioning to the community from various behavioral health care settings (i.e., mental health hospital, inpatient psychiatric unit, emergency department, acute treatment unit, crisis stabilization unit, and withdrawal management). The CCM works with the client, providers, community partners, and systems to assist the client in achieving goals which may include benefits acquisition, housing stabilization, securing outpatient behavioral and physical health services, and other goals related to successful living in the community.
Essential Duties
- Provide intensive care management for individuals to ensure a successful transition into community-based living and treatment from state hospitals, acute treatment centers, crisis services facilities, withdrawal management facilities, criminal justice settings, or other higher levels of care. This includes meeting with individuals supported face to face in the community and in the hospital or through virtual means, at a frequency that meets minimum contractual requirements and is sufficient to provide the intensity of supports for successful community transition.
- Ability to clinically assess an individual’s needs, including understanding mental health symptoms, coordinating behavioral health services and attending the first behavioral health appointment. Ability to utilize clinical skills such as motivational interviewing and brief interventions.
- Complete health needs assessments and collaboratively develop person-centered individualized care plans that includes all activities and services that are essential to meet the specific needs of the client. Monitors, evaluates, and updates the services listed in the care plan for their effectiveness in a timely manner.
- Assist in accessing services and coordinating care while ensuring individuals have all the resources required for daily living (such as: food, housing, therapies, and transportation).
- Assist individuals and families in coordinating wraparound services and funding sources to secure needed behavioral health and physical health care needs. This will include coordination with providers such as community mental health centers, primary care, case management, Assertive Community Treatment teams, Regional Accountable Entities, and others.
- Advocate for the best interest of the individual by working with providers to resolve conflict as it relates to the individual’s care plan.
- Collaborate with Peer Support Specialists to implement care plans, coordinate services, and communicate with treatment providers.
- Educate Alternative Care Facility and Skilled Nursing Facility staff about successful interventions and care strategies for individuals, as needed to increase individual’s success in maintaining the least restrictive setting that can meet their needs.
- Assist in linking with CMHC or other identified provider to enroll the client in the necessary and required behavioral health services.
- Assist individuals to apply for appropriate housing vouchers when needed, and support them in locating, applying for, and attaining rental housing.
- Assist with benefits acquisition where appropriate, including state and federal programs such as SSDI, SSI, Medicare and Medicaid.
- Support individuals and families by securing needed services and goods that do not have another funding source.
- Track spending to a budget and obtain approval for spending that exceeds pre-approved limits.
- Identify and report to supervisor any team activities and issues that influence the delivery of services under the contract.
- Complete all documentation as required according to contractual, organizational, and legal requirements.
- Actively participate in supervision and case consultation.
- Performs other duties as assigned.
Knowledge, Skills and Abilities
- Knowledge related to clinical diagnoses, including serious and persistent mental illness and substance use disorders, and ability to interact effectively with individuals experiencing these disorders.
- Knowledge of general standards of practice in behavioral health settings and ability to communicate effectively with psychiatrists and other behavioral health clinicians.
- Ability to work independently in the community and from a home office, and to travel to the RMHS office as required.
- Ability to work regular business hours as determined by the needs of the program.
- Strong communication skills with individuals served in the program, team members, colleagues, and community partners.
- Ability to independently assess crisis situations and connect individuals to appropriate resources.
- Knowledge of community resources related to the behavioral health needs of the individuals in the programs.
- Familiarity with DSM 5, behavioral health symptoms, and general medication side-effects.
- Comfortable utilizing de-escalation strategies and Motivational Interviewing as needed
- Maintain strict confidentiality and fulfill requirements of HIPAA and other relevant rules and regulations.
- Maintain appropriate boundaries and professional demeanor.
- Track client spending to a budget per program requirements.
- Document timely utilizing standards of practice for the profession.
- Work independently with minimal supervision.
- Enter data timely and accurately per program requirements.
- Understand and use a person-centered, culturally informed and trauma informed principles.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Actively communicate with individuals, caregivers, families, stakeholders, advocates and providers.
- Ability to meet/work with staff, stakeholders or individuals in a variety of settings.
- Attends staff, team and department meetings.
- Attends in-services, staffing and other meetings with supervisor’s approval. May be appointed to committees.
- Participates in agency and community planning and education.
- Develops and maintains records, plans and reports.
- Lift and/or carry 20 lbs.
- Sit, stand and walk for reasonable periods of time.
- Maintains prompt and regular attendance.
- Performs related work as assigned.
- Ability to drive personal or company vehicle.
