TITLE: Supervisor, Culinary

DEPARTMENT: Kitchen

REPORTS TO: Manager, Culinary 

About the Role

Reporting to the Culinary Manager, the Culinary Supervisor is responsible for supervising a team consisting of Culinary Leads and Associates on the production floor.  Culinary Supervisors ensure the food production function is performed satisfactorily in the Kitchen which includes prep, hotline, staging, dish-room, blixer and organization of the Cold room produce area in partnership with Warehouse.

How You’ll Make a Difference 

People Supervision:

• Provide Culinary Leadership in overseeing production process on kitchen floor which includes: Production execution, Quality Control/Quality Assurance and time tracking
• Ensure employees are following GMPs ensuring that products are consistently produced and controlled according to policy
• Maintain working knowledge of and assist with implementation of new and existing SOPs and policies across production teams; ensure processes and policies are adhered to at all times
• Provide daily oversight of culinary production leads and culinary production staff to ensure that all recipes and specifications are always followed
• Support in instructing and guiding proper food handling, production, storage, service and execution
• Maintain strong communication with Culinary and cross-partnering managers
• Support in setting production objectives and implement action plans for achieving set targets

Production Oversight:

• Ensure consistency, quality and accuracy of product produced and delivered
• Keep all kitchen spaces to the highest level of cleanliness in accordance with local and HACCP health codes and guidelines
• Driving and challenging production for better efficiency and accuracy to accomplish targeted goals for the shift.
• Understanding and communicating which meal the line will be working on and address any major allergies, meal specifics and/or other pertinent information
• Ensure that Sanitation buckets, cleaning solution and materials are on the line prior to production as well as making sure all GMPs are followed.
• Understand targeted weight volume needed to fulfill meal and anticipate early enough to provide Kitchen ample time to supplement the short called out
• Ensure all documentation, Quality Control and Quality Assurance are conducted, completed and submitted on time.
• Communicating break and lunch time allotted and expectations of when to return to the line. Ensuring that all associates returning are on time and accounted for.
• Updating Production Board with Line progression numbers either every hour or 2 hours.
• Submit all Documentation into the Production Managers office and input metrics into appropriate digital forms
• Ensure that Meal Components are properly labeled with correct amount, date, meal code
• Identify and communicate all shorts including, but not limited to, bin weights, components, meal count shorts, etc.
• Proper updates and communication on Slack and other necessary methods such as the call-out line, phone, meetings, etc.
•  Work cross functionally with the Production and development teams
• Prepare periodic reports to update upper management on food production activities
• Ensure products and raw materials are stored properly at optimum conditions
• Additional duties that may be assigned

Safety & OSHA Compliance:

• Attend consistent safety meetings once per week keeping track of policy changes and rollouts
• Support Production leadership in ensuring OSHA compliance standards are adhered at all times by staff
• Support Production leadership with internal QA Audits initiatives

Who You Are 

• High school diploma required
• Associates Degree or Culinary Certificate preferred
• 2+ years as a Sous Chef or Kitchen Assistant Manager in a catering, food manufacturing, or high-volume food production environment
• Must have strong culinary background, preferably having worked in a high volume, fast paced environment where accuracy and consistency of product are critical to success
• Knowledge of HACCP and safe food handling procedures
• Master in executing food prep production tasks with minimal / no supervision and guidance
• Master in reading and executing recipes accurately
• Highly proficient in executing all four (4) culinary competencies without supervision: Prep, Blixer, Hotline or Staging
• Strong proficiency in operating all commercial cooking equipment
• Highly proficient in understanding and updating all Culinary Dashboards
• Comprehensive ability to pull and print Kitchen Printouts and recipes
• Highly proficient in executing production needs to accommodate Plating sequence order
• Ability to properly label and verify materials accordingly with minimal supervision
• Ability to communicate Culinary needs and challenges to the appropriate stakeholders with minimal supervisor and guidance
• Strong leadership skills in managing associates on the floor to hit throughput targets and efficiency goals
• Strong communication skills that put compliance first
• Ability to balance empathetic and direct feedback in order to, both support and advocate for the team and maintain consistent standards of performance.
• Able to escalate Employee-related concerns and/or issues to the appropriate parties with clear documentation and follow through
• Ability to form effective working relationships with a cross-functional team
• Ability to adhere to company SOPs and implement new initiatives as needed

Our Culture

Diversity, equity, and inclusion are essential values at Thistle. We know we do our best and most impactful work when we feel represented and belong. We're proud to actively recruit and hire talented people from a wide variety of backgrounds and experiences.  We do not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”), including, but not limited to, race, ethnicity, citizenship, national origin, color, hairstyles, hair texture, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.