SUMMARY OF POSITION: INSURANCE BILLING
The Insurance AR Coordinator performs various tasks to ensure the smooth operations of the Central Billing Operations Department. The Insurance AR Coordinator performs one or more department functions such as Billing, AR follow up, and Denials resolution. This person will provide feedback and findings to help improve insurance billing in the future.
DUTIES AND RESPONSIBILITIES:
- Resolve claims by providing payors with the necessary information needed to get claims paid
- Resolve claims by working with the sites to obtain any information the payor may need
- Work each claim to its fullest opportunity to ensure Eastern Dental gets paid for services
- Provide rationale and feedback to leadership where claims cannot be collected and paid
- Spot errors on insurance claims and suggest ways to improve efficiency in billing
- Minimize write-offs
- Follow up on secondary insurance claims
- Retrieve missing EOBs
- Responds to Insurance claim / account audit concerns timely and effectively, be accessible and responsive
- Displays and foster the core qualities of the organization (“Legendary” service, Integrity, Commitment, Accountability, Team and continuous improvement)
KNOWLEDGE, SKILLS AND ABILITIES:
- Focus on Accuracy
- Basic dental terminology and procedures
- Strong knowledge of dental office functions
- Communication skills
- Ability to work well with others in a team environment
- Represent the organization with professionalism and a passion for excellence at every turn
