Objective: Responsible for promoting, selling, and performing personal training services.
Reports To: Fitness Director/Assistant Fitness Director
Criteria: Customer service and personal training experience preferred. Personal Training certification or related education background required. AFF recognized PT certification required within 180 days of hire and Red Cross CPR/AED certification required within 60 days of hire.
As an AFF team member, responsibilities include, but are not limited to:
- To get and keep members.
- Perform duties according to the companys mission, vision, pillars of success, service standards, and business philosophy, and continually provide optimal performance for net member growth, retention, and club profitability.
- Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members names as often as possible.
- Embrace and follow the company Service Standards, the guidelines outlined in the AFF training and policy manuals, and any applicable department- specific team handbooks.
- Know the clubs emergency response protocol and be prepared to act. Exercise sound judgement with safety as a priority.
- Arrive to work 5 minutes early. Wear department-specific uniform.
- Actively participate in all department and club mandatory meetings.
- Be a team player by contributing to both club and organizational goals.
- Maintain open and honest communication with the team, partnering together as fitness professionals.
- Read and sign the communication log.
As a Personal Trainer team member, responsibilities include, but are not limited to:
- Maintain minimum of 10 billable sessions per week.
- Recruit new clients.
- Perform personal training consultations as outlined in the personal training manual.
- Create safe and effective programs for personal training clients.
- Maintain accurate records for client files, payroll, and computer software reporting.
- Perform other duties as reasonably assigned.
