CareATC: Provides patient care the way you always envisioned within a Health Center setting.
About This Opportunity: Lead and Inspire at CareATC! We are seeking an experienced RN with strong leadership skills, excellent patient care skills, great communication, and a commitment to concierge-level customer service to serve as our RN Center Operations Manager in Hanover, PA, starting around April 2025. This is a full-time (40 hours/week), benefit-eligible position.This role is the key point of contact for the Area Operations Director (AOD) and/or Associate Area Operations Director (AAOD) and is responsible for creating a positive work environment that delivers high-quality patient care. The Center Operations Manager is accountable for day-to-day health center operations, performance to Key Performance Indicators (KPI), and performance management of all health center support staff, while continuing to provide hands-on patient care. Additionally, the Center Operations Manager ensures the assigned facility or facilities exceed AAAHC standards and follow CareATC's established policies, procedures, and best practices.
What you will be responsible for:
- Oversees the overall day-to-day management of the health center and clinical staff
- Ensure organization policies and standards are upheld, including all regulatory, procedural, and licensing requirements
- Provides a significant amount of time dedicated to patient facilitation and care
- Functions as the health center operations subject matter expert and is accountable to staff training and demonstration of competencies
- Works collaboratively with the Physician(s), Clinician(s), and/or Total Health Solutions
- Ensure adherence to patient privacy regulations and confidentiality protocols
- Identifies process improvement opportunities related to clinic efficiencies or patient/ employee engagement strategies and presents recommendations to area leadership
- May interact with client representatives as directed
- Other duties as assigned
Supervisory Responsibilities:
- Manages key performance indicators, daily operations, workflows, staffing schedules, timecard monitoring, and other duties assigned by the company.
- Ensures adherence to time and attendance policies for all direct reports.
- Develops employee success through all aspects for the talent life cycle to include: recruiting, onboarding, development, retention, performance management and succession planning.
- Provides support to resolve issues and ensures a creative positive experience for both patients and employees.
- Coordinates regular staff meetings and keeps the staff informed of company updates.
- Responsible for supply and pharmacy inventory management and replacement ordering.
- Provides input to the AOD or AAOD for health center staffing.
The CareATC Difference:
Our unique model partners directly with the employer and does not use the traditional fee-for-service health care. This allows physicians and their clinical staff to focus on being the patient centered medical home for their patients and are not burdened by managing the financial aspect of the business.
Our structure is a win for:
The Patient: Little or no cost for excellent medical care nor dispensed medication
The Staff: Consistent schedule allowing for work life balance, no on-call schedule or holiday schedules. Allows for consistent income with manageable productivity expectations.
The Employer: An excellent benefit resulting in happier, healthier employees and families which will reduce the costs on their medical plans.
