Albert’s Diamond Jewelers is looking for a credit specialist who is an expert with analyzing credit risk and managing the collections process. You are exceptional at anticipating the needs and wants of our guests to maximize sales while minimizing risk. You are comfortable maintaining guest relationships while establishing customer credit limits.
You have prior success in credit and collections in a retail industry. You are effective with working with various communication styles and can close each transaction with a positive experience. You have exceptional listening and communication skills and can quickly develop relationships with people. You love a fast-paced goal-oriented collections department.
Prior jewelry experience is a plus. We provide extensive training in jewelry product knowledge.
Key Responsibilities include:
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- Collection calls and/or correspondence in a fast-paced goal-oriented collections department.
- Providing customer service regarding collection issues, processing customer refunds, processing and reviewing account adjustments, resolving client discrepancies and short payments.
- Reconciling daily work, cash balancing all drawers, preparing, and making bank deposits.
- Responsible for monitoring and maintaining assigned accounts: customer calls, account adjustments, small balance write-off, customer reconciliations and processing credit memos.
- Accountable for reducing delinquency for assigned accounts.
- Performing other assigned tasks and duties necessary to accelerate the collections process.
- Must communicate and follow up effectively with sales department regarding customer accounts daily.
- Processing Credit Card payments and review/approve credit applications.
- Follow daily, weekly, and monthly tasks and outlined responsibilities with daily checklists for the associates to follow routines for satisfaction calls, repair calls, aged layaway calls and collection calls.
- Following all security and safety protocol regarding store opening, closing, repair, merchandise and cash control.
Essential Functions
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- Weekly and monthly reporting to a direct supervisor
- Provide daily reports for sales, daily reconciliation and follow cash control procedures.
- Process credit applications from customers by verifying trade and bank reference checks, credit reports, financials, and other data sources.
- Complete timely Credit and collection calls.
- Process and follow up on monthly delinquency notices and collect past due payments.
- Processing monthly credit memos and the appropriate reporting
- High volume phones calls to assigned delinquent customers.
- Manage customers on shut down report.
- Reconcile customer disputes as they pertain to payment of outstanding balanced that are due.
- Prepare information for collection agency and/or attorneys for delinquent accounts.
- Process all credit transactions including Albert’s Charge, Wells, Acima and Transunion.
- Know and talk about weekly and monthly Credit At-A-Glance updates for the entire Albert’s sales team.
- Assist in supporting and performing the roles of the customer service and quality control associates.
- Provide excellent and considerate customer service to sales.
- Offer expert in repair diagnosis and pricing.
- Train department associates and sales staff to ship along with providing shipping support any time that it is needed.
- Internal and external customer interface
- Participate in team planning meetings.
- Meet defined department goals and activity metrics.
- Maintain clean, organized work areas and counters that are visually appealing to our guests.
Required Skills
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- 3-5 years High Volume corporate collections experience
- Knowledge of billing and collections procedures
- Accounts Receivable knowledge/experience a plus
- Strong attention to detail, goal-oriented
- Commitment to excellent customer service
- Excellent written and verbal communication abilities
- Ability to prioritize and manage multiple responsibilities.
- Must be flexible in availability and be willing to work during peak times.
- Ability to physically stand, bend, squat, and lift up to 25 to 30 pounds.
DISCLAIMER:
- The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
About Albert's Diamond Jewelers:
Albert's Diamond Jewelers is a treasured Chicagoland jewelry shopping destination, located in Northwest Indiana. Established in 1905, Albert's has grown to one of the largest and most successful family-owned jewelers in the entire country. In an often fast-paced world, Albert's team prides itself on remaining steadfast in our commitment to creating a warm and personal experience for every individual who walks through our door. Times may change, but our dedication to the very best in customer care and attention never will. We are committed to both our customers and our community. We are dedicated to creating a shopping experience that allows those who visit Albert's Diamond Jewelers to enter as customers but leave as members of the Albert's family. Our special relationships with world renowned designers allow us to stay ahead of the latest trends in jewelry design and timepiece innovations. Albert's offers the most prestigious brands including Cartier, TAG Heuer, Breitling, Verragio, David Yurman, Roberto Coin, and Mikimoto.
