Care Coordinator Specialist

Company Overview:

211 LA is a dynamic, forward-thinking organization committed to fostering a culture of innovation, inclusivity, and professional growth. As a leader in Information and Referral Services, we take pride in providing our employees with a supportive and collaborative environment where they can thrive and contribute to the success of our company.

Position: Care Coordinator Specialist (La Puente High School: In-person) Full-Time/Non-exempt

Reports To: Program Manager 

Department: Anti-Hate

Key Responsibilities and Duties:

Responsible for providing essential care coordination services to clients referred to select special programs.  Assess and refer clients to resources and support providers.  Identify any appropriate human service programs and community resources using the CS Care case management system and provide follow-up services by the program.  Communicate with partner agencies to answer questions regarding 211 services and resources to meet clients' needs.  Responsible for tracking various project outcomes. This in-person position is at La Puente High School’s Dream Center. 

• Provide clients with comprehensive services, needs assessments, and appropriate referrals.
• Assistance in providing advocacy as necessary
• Follow-up with clients and referral organizations to find out if each client has accessed services
• Maintain accurate records of phone calls, documentation, contacts, referrals, etc., and enter them into CS Care
• Track client outcomes and program milestones for reporting purposes 
• Serve as a liaison between 211 LA  and other partnering agencies as needed 
• Assist with coordinating school-based activities aligned with program objectives
• Ability to maintain a current and valid driver’s license and proof of insurance 
• Travel as necessary to achieve Agency objectives; work evenings, weekends, and/or holidays may be required. 
• Perform special assignments and other duties as assigned and according to established Agency mission and values 

Qualifications:

A Bachelor’s degree from an accredited college or university with a major in social work), human development, psychology, public health, nursing, education, early childhood development,  or related field is desired; AND a minimum of FIVE (5) years of successful paid experience in social service, health, or educational agency providing services to children or families with special needs children
–OR– 
A Master’s degree from an accredited college or university with a major in social work, marriage and family counseling (MFCC), marriage and family therapy (MFT), psychology, counseling, public health, nursing, education, early childhood development, or related field is desired; AND a minimum of THREE (3) years of successful paid experience in social service, health, or educational agency providing services to children or families with special needs children
–OR– 
Direct counseling experience is strongly desired. The candidate must have knowledge of the California Early Start Program, Developmental Screening, Family Support, and advocacy in the special needs service delivery system. Experience working with families with special needs children over the telephone and utilizing case management skills is also desired.

• Experience working in a school setting (Middle/High school)
• Work effectively with Community Resource Advisors (CRAs). Interact and communicate effectively with people of diverse cultures, ages, and economic backgrounds.  
• Utilize effective organizational skills and the ability to handle multiple activities with changing priorities simultaneously.
• Utilize effective oral, listening, written, and presentation communication skills and solid grammar, style, and content writing skills
• Write and maintain comprehensive and concise case management records
• Work independently and exercise initiative and good judgment
• Work well in a team-based environment
• Learn and use new computer software and hardware
• Maintain a current and valid driver’s license and proof of insurance
• Travel as needed to achieve Agency objectives; may be required to work evenings, weekends, and holidays 
• Be available for an undetermined schedule to respond to county emergency response in the event of an unforeseen emergency or disaster
• Be proficient bilingually in Spanish 

Compensation: $50,000 - $53,000 annually

Physical Demands & Working Conditions:

To succeed in this job, an individual must be able to perform each essential duty satisfactorily. The listed requirements represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to lift up to 20 pounds.
• Prolonged periods sitting at a desk.

Benefits:

• Comprehensive health and wellness benefits
• Retirement savings plan
• Professional development opportunities
• Flexible work arrangements
• Employee assistance program

How to Apply:

If you are a motivated individual seeking an opportunity to contribute to a dynamic and growing organization, please submit your resume using the link provided.

Equal Opportunity Employer Statement

211 LA is an Equal Opportunity Employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.