MIRACORP Inc. MIRACORP Inc.is a woman-owned firm specializing in federal government contract services and serves customers throughout the United States.
We are seeking an experienced Access Control Specialist who has a proven track record of leading a team onsite and able to deliver.
Position Summary:
Responsible for providing technical expertise and administering and of the day-to-day operation, updating/programming, troubleshooting, data record keeping, and maintenance of the HSPD-12, FIPS 201-1 / 201-2 compliant Brivo Aparato / EPACS-Gallagher Access Control System and infrastructure, which provides physical access control services for the U.S. General Services Administration/Public Building Services. Manages and issue iCLASS key cards/stickers/FOBs or program (including activation, PIN generation, and enrollment) PIV/PIV-i credentials or temporary cards for the access control system adhering to national policy and/or guidance.
Responsibilities may include:
- Provides support in operating, updating, and maintaining the infrastructure which provides access control services for federal customer site.
- Manages and issues key cards for the access control system.
- Assists with daily support of the Access Control Equipment.
- Provides excellent customer service to internal and external parties via phone, e-mail, and fax.
- Uses all computer and security-related systems required to operate the Access Control systems, including infrastructure, controllers, and access cards (key cards).
- Performs remote programming and troubleshooting of access control system.
- Initiates customer repair tickets when resolution cannot be made from system check/diagnostic.
- Works effectively and efficiently with service contractors/technicians providing support from the field.
- Issues key cards as requested by officially designated points of contact.
- Maintains a secure, accurate, and current database of all issued key cards which will be reported on a quarterly basis.
- Coordinates addition of new users and sites utilizing the infrastructure.
- Handles all related tasks when access control points are removed, or sites are "decommissioned".
- Issues key cards for the Denver Federal Center and to other agencies as needed.
- Maintains and monitors key card inventory for the Regional Security Office.
- Updates contact information for all customers. Works with NCMMS work order tracking system.
- Drafts letters and/or memorandum.
- Prepares reports upon request.
- Performs data entry.
- Processes work orders.
- Dispatching on work orders.
- Performs all duties while maintaining a professional demeanor, as well as, all other duties, as assigned.
