Job Summary

The Quality Specialist Investigator (QSI) will ensure Emmaus is operating according to policy/procedures and in compliance with funding and accreditation requirements when completing timely investigations to include misuse of funds/property, neglect, physical abuse, sexual abuse, verbal abuse, and any infringement of rights.

Emmaus Core Values

Core Values: Customer Centered, Integrity, Initiative, and Collaboration.

All employees are expected to advocate for the best interest of Emmaus clients and demonstrate Emmaus’ Core Values in all aspects of their job.

Key Responsibilities

• Conduct internal investigations involving allegations of misuse of funds/property, neglect, physical abuse, sexual abuse, verbal abuse, and any infringement of rights against clients as assigned, by supervisor.
• Conduct interviews, review documents related to the investigations, complete the final reports, make recommendations based on findings, facilitate consensus meetings.
• Maintain internal investigation trackers, ensure recommendations are applied.
• Review Event Management Tracking (EMT) forms ensuring accuracy and timeliness of completion. Make sure all appropriate follow-up actions are implemented.
• Enter EMT forms into Department of Mental Health (DMH) Database within required time frames.
• Serve as the main point of contact to the DMH for any needs surrounding a DMH Inquiry or Investigation.
• Develop and manage internal reports to include inquiries, investigations, timely reporting of EMT’s, incident occurrences, hospitalizations, etc.
• Monitor investigations and inquiries for trends, recommending follow-up, training or other actions to support Client Services in ensuring client health and safety.
• Review and monitor Quality Dashboards to ensure compliance with Emmaus Standards.
• Be the subject matter expert on DMH definitions of abuse, neglect, and misuse of funds.
• Provide training to Client Services teams on abuse, neglect, misuse of funds, client’s rights, and other reportable incidents.
• Maintain the Client Services Toolbox, policies, procedures, and resources. Update them as needed by collaborating with other departments and following a process for system checks.
• Cross-train on quality reviews and reporting, to support the Quality Team as needed. 
• Collaborate with departments on specific projects and ongoing functions as determined by Emmaus’ leadership to provide input and achieve agency outcomes and goals.
• All other duties as assigned.

Standard - Demands of the Job

• Work location typically varies between corporate office and all sites where we provide services. Show flexibility of schedule depending on the needs of the business.
• Travel is required across all service areas.
• Operate standard office equipment including but not limited to a laptop, cell phone, fax machine, printer, scanner, and copier.
• Complete required trainings as defined in the Emmaus Employee Training Curriculum, within the Emmaus timeline including but not limited to successful completion of annual Emmaus training or other job-related training.
• Communicate technical concepts to technical and non-technical audiences.
• Develop and maintain a method of organization that supports being efficient and effective.
• Manage multiple and competing deadlines and priorities.
• Manage time independently and meet deadlines.

Job Requirements/Desired Education and/or Experience

• High school diploma required.
• 2+ years’ experience conducting inquiries, investigations, and reporting in any of the following or related fields; Human Services, Social Services, Human Resources, Crimes against persons, school settings, preferred.
• 2+ years’ experience working for the Department of Mental Health (DMH) or in the developmental disabilities industry preferred.
• Valid and current Driver’s license and current auto insurance required.
• Advanced experience using Microsoft Office 365 products and electronic record keeping systems required.
• Must be at least 18 years of age.