About WellLife Network: WellLife Network is a leading health and human services organization dedicated to supporting individuals and families across New York City and Long Island. Recognized as a 2023 top-rated nonprofit, WellLife Network empowers people to overcome life’s challenges and achieve greater independence, well-being, and inclusion. We offer a comprehensive suite of programs spanning mental health, developmental disabilities, substance abuse, housing, and employment support, all grounded in a commitment to compassionate, high-quality care. Central to our mission is an unwavering dedication to diversity, equity, inclusion, and belonging (DEIB) within our organization and in the communities we serve. As a trusted community partner, WellLife Network fosters a nurturing environment where everyone has the opportunity to thrive and realize their fullest potential.

Position Summary: Provide information to outside sources on WellLife Network programs and availability.

Essential Accountabilities:

1. Handle telephone inquiries requesting information about WellLife Network programs; determine the type of service that is being requested and refer to appropriate internal source or appropriate outside agency.

2. Outreach to various state and local entities as warranted to present WellLife Network Housing Services.

3. Point of contact for accessing all HRA/CAPS referrals (i.e. coordinating schedules with Intake Coordinators to establish screenings for each referral received). Update information as warranted, as back up to Intake Coordinators.

4. Responsible for all data entry into AVATAR system, including all preadmissions for new referrals, documentation uploads, etc.

5. Schedule site visits as warranted.

6. Maintain a resource list for Intake (pharmacies, PROS programs, Care Coordination, Contacts, etc).

7. Maintain point of contact for all emails received to Residential Services email address.

8. Responsible for obtaining all program census monthly for all beds under MH Housing.

9. Maintain an internal tracker for all admissions and discharges.

10. Attend meetings as determined by management.

11. Position requires some field work (vehicle required) and 2 days weekly in office. Other days may work remote or as determined by Director of Intake Services.

Other Responsibilities:

1. Make community contacts with possible referral sources, clinics, in or out patient departments, psychiatrist, day programs, etc.

2. Maintain confidentiality at all times.

3. Work locations and schedules are subject to change.

4. Any additional duties as assigned by supervisor.

High school diploma required. Proficient in Microsoft Word and Excel. AVATAR experience a plus.

Benefits and Perks: At WellLife Network, we prioritize our employees' growth and well-being with a comprehensive benefits package that includes medical, vision, and dental insurance, 401(k) matching, and flexible spending accounts. Enjoy perks like Summer Fridays, gym passes, and life insurance options. Our commitment to career advancement includes tuition assistance, mentorship, leadership training, and more. As a qualifying employer for Public Service Loan Forgiveness, WellLife Network supports your career and financial goals while helping you make a meaningful community impact. Join us to experience a workplace that invests in your success and well-being!