About WellLife Network: WellLife Network is a leading health and human services organization dedicated to supporting individuals and families across New York City and Long Island. Recognized as a 2023 top-rated nonprofit, WellLife Network empowers people to overcome life’s challenges and achieve greater independence, well-being, and inclusion. We offer a comprehensive suite of programs spanning mental health, developmental disabilities, substance abuse, housing, and employment support, all grounded in a commitment to compassionate, high-quality care. Central to our mission is an unwavering dedication to diversity, equity, inclusion, and belonging (DEIB) within our organization and in the communities we serve. As a trusted community partner, WellLife Network fosters a nurturing environment where everyone has the opportunity to thrive and realize their fullest potential.
Position Summary: Responsible for establishing, administering, and directing a self-contained clinical team which assumes responsibility for directly providing needed treatment, rehabilitation and support services to identified clients with severe and persistent mental illness; supervise and evaluates staff performance to ensure service excellence and courteous, helpful, and respectful services to program clients; and function as a practicing clinician on the team.
Essential Accountabilities:
- Leads daily team organizational and service planning meetings, provides direction to staff regarding individual cases, and regularly conducts individual and group supervision meetings.
- Meets required productivity targets and completes all documentation within assigned time frames.
- Monitors and coaches staff on meeting productivity measures.
- Directs and coordinates the client admission process and treatment, rehabilitation and support services of the program.
- Participate in staff recruitment, interviewing, hiring, work assignments and orientation and performance supervision.
- Develop and implement staff orientation and training.
- Develop and maintain program policies and procedures and revise as necessary.
- Perform on-call duty for crisis intervention and for staff supervision and consultation.
- Oversee and monitor accurate use of internal electronic health record (Avatar).
- Provide guidance in engagement and communication with enrollees.
- Provide leadership through positive modeling and be open to the opinions of all team members.
- Provide guidance to ACT staff for identification of potential barriers to care and resolutions to those barriers.
- Audit client charts on a regular basis.
- Coordinate and monitor services with AOT, mental health and criminal courts, probation, and child protection services on an ongoing basis.
- Responsible for crisis intervention requiring 24 hours on call availability.
- Provide disciplinary actions to staff in violation of agency, contract or program policy.
- Act as a clinical liaison between the team and outside entities.
- Document any progress notes in EHR within 48 hours of all client and collateral contacts.
- Ensure all documentation is completed in a timely fashion and remain in compliance with agency, OMH, and AOT regulations.
- Communicate pertinent consumer and operational information to the Deputy Director, Division Director and Regulatory bodies.
- Participate/Organize case conferences and case consultation to ensure a high standard of service provision.
- Conduct field based visits. The ACT Program provides 85% of their services in the community.
- Participate in OMH approved/required ACT Orientations and Trainings.
- Assists in the planning, developing and implementation of goals and training to further develop participants skills, including but not limited to:
- Budgeting
- Grooming
- Nutritional planning
- use of public transportation
- use of community resources
- Shopping
- Housekeeping
- Physical health & development
- Adaptive behavior/independent living
- Nutrition
- Vocational development
- Social development
- Acts as a role model for participants; furthers participants in researching and obtaining community resources appropriate and applicable to their needs and goals; follows-up on any aftercare/recommendations for treatment. Escorts/ accompanies participant as needed on appointments (medical, psychiatric, substance abuse).
- Provide crisis intervention and mental health counseling as needed.
- Participate in client meetings and conduct all 30, 60, 90 day follow-ups on discharged clients.
- Required to participate and attend meetings/trainings at various sites that require following different route of travel to worksite.
- Demonstrate ability to: maintain required written documentations; communicate relevant information to other staff and supervisor(s), verbally and in writing.
- Ability to work flexible schedules as work schedules, trainings and location are subject to change
- Ability to operate an agency vehicle.
- Attend all required trainings and any relevant to the position or deemed necessary by supervisor.
- Participate in activities of other staff members in their absence or during periods of staff shortage.
- Maintain confidentiality at all times.
- This does not limit the assignment of duties or exclude the performance of other duties not mentioned as assigned by supervisor, Deputy Director, Director, and/or Senior Management.
- Responsible for reporting and documenting all incidents to immediate supervisor within 24 hours.
