Scope of Position
The Security Officer AM ensures the safety and security of all guests, members, Associates, patrons, and visitors. He/she will strive to provide the highest degree of professional and courteous service and protect and care for the assets of the resort.
Position Requirements
- Professional demeanor appropriate for a resort environment.
- Able to handle a multitude of tasks in an ever-changing environment.
- CPR, First Aid and AED Certifications, preferred.
- Minimum of six (6) months’ experience in a high-volume capacity, or luxury hotel/resort atmosphere preferred.
- This position will require the operation of a motor vehicle.
Responsibilities
- Always comply with Caribe Royale Orlando Hotel regulations to encourage safe and efficient resort operation.
- Adhere to office policies set forth by security management.
- Assist guests to their rooms or assist guests’ w/entry into their rooms according to hotel standards.
- Answer phones using standard greeting and assist the caller with their needs.
- Maintain continual surveillance of resort areas, bordering property, and CCTV systems.
- Always use proper radio etiquette.
- Complete security activity logs, documenting all activity during shift.
- Respond to all incidents in a timely manner.
- Ensure all incident reports are completed accurately.
- Defuse any incidents of threats or violence within the resort.
- Respond to emergency situations, including medical, security, guest complaints, etc.
- Administer First Aid/CPR, as necessary.
- Control all keys within the guidelines established.
- Check all packages and Associate bags via the staff entrance/exit, or entrance of the parking areas.
- Maintain awareness of all suspicious persons and escort them off the property if warranted. Check and record identification of suspicious persons.
- Conduct rounds throughout the resort, paying particular attention to unsecured areas. Document any discrepancies.
- Knowledge of the resort’s computerized locking system.
- Receive and process all lost and found items as per procedures established.
- Respond to all guest requests immediately.
- Perform any additional duties as required by management.
Education
- High school diploma: experience in a large hotel environment preferred.
Skills and Abilities
- Able to communicate in the English language. Second language is a plus.
- Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
- Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).
Physical Requirements
- Must be able to work in a fast-paced environment.
- Must be physically fit to lift, pull, and push items up to 100 pounds.
- Also requires standing/walking/reaching and bending throughout shift.
