The Catering & Events Coordinator primary responsibility is to assist the Events and Catering Managers in all aspects of events including but not limited to greeting/meeting prospects, scheduling property tours, processing event orders and all other event related issues.
Position Requirements
- Professional demeanor appropriate for a resort environment.
- Prior experience in Event Management at a resort property preferred.
- Proven organizational, interpersonal and communication skills.
- Knowledge of catering and events market is a plus.
- Detailed oriented, quality focused and resourceful with excellent verbal and written communication skills.
- Effective planning and organizational skills to implement multiple projects and meet deadlines.
- Ability to effectively deal with internal and external clients.
Responsibilities
- Provide assistance to Catering and/or Event Managers where necessary, reporting directly to these individuals.
- Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner
- Schedule appointments and meet/greet prospects.
- Assist Managers with correspondence as required.
- Respond to the needs of clients and customers in a timely manner.
- Process proposals, contracts, event orders, and mailings etc.
- Adheres to all standards, policies, and procedures.
- Support daily distribution of Event Orders, reader boards and change logs.
- Communicate with third party vendors.
- Performs other duties assigned by management.
Education
- High School diploma or GED; minimal experience in the event management or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Skills and Abilities
- Effectively adjust to changes in work tasks or environment.
- Develop and sustain productive customer relationships; actively seeking information to understand and address customers’ needs.
- Develop creative ideas about products and services.
- Identify and understand concerns and opportunities, using effective approaches for choosing a course of action or developing solutions.
- Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).
Physical Requirements
- Able to work in a fast-paced environment.
- On a continuous basis, sit at a desk for long periods of time in front of a computer screen.
- Intermittently twist to reach equipment or supplies surrounding desk.
- Use telephone and computer keyboard daily.
- Occasionally lift and carry items weighing up to 50 pounds
I acknowledge that I have reviewed the Catering & Events Coordinator job description. This is a summary of the main responsibilities for this position. Business demands dictate work hours and schedules. Attendance and timeliness are a requirement of this position. Management retains the discretion to add or change the duties of this position at any time, to meet our guests’ needs. I understand that I must also adhere to the property service standards, as well as grooming and uniform standards specific to this position, always maintaining a neat and clean appearance. I will also adhere to any OSHA (safety) practices and wear any assigned PPE (personal protective equipment) as needed.
