FSS//SPARK Coordinator

FSS/SPARK Coordinator

SUMMARY:

The FSS/SPARK Coordinator serves as a liaison between Cincinnati Works and the POAH communities to facilitate participation in the FSS (Family Self-Sufficiency) program, referred to as SPARK* by CW for marketing purposes. Collaborates with CW staff and develops close working relationships with POAH staff and residents.

*SPARK stands for Strategy, Power, Achievement, Resiliency, and Knowledge

PRINCIPLE DUTIES AND RESPONSIBILITIES:

FSS/SPARK PROGRAMMING

• Create marketing materials to explain and promote the program benefits
• Provide material for POAH newsletters to spotlight the FSS/SPARK program’s activities and successes
• Recruit POAH residents into SPARK in collaboration with POAH staff
  • Explain the program benefits
  • Assist residents in enrolling to become participants, including overseeing the 3 signed document packets required to be officially enrolled in SPARK:
    • POAH/FSS documents
    • CW intake
    • Financial Coaching documents
• Work with POAH Accounting to ensure the accuracy of eligibility
• Coordinate with CW Financial Coach to ensure participants attend sessions at least twice annually
• Report monthly escrow amounts to Financial Coach for net worth updates
• Celebrate achievements and milestones of residents

REPORTING

• • Track SPARK participant data in Salesforce, Change Machine, and other databases
  • Update enrollment information via Compass for quarterly reporting
  • Complete annual HUD reporting by resident building
    • Document net worth and develop a plan to build it
  • Review monthly escrow reports from POAH Accounting and update net worth

Other duties as assigned by direct management.

SKILLS AND ABILITIES:

• Passion for the vision and mission of Cincinnati Works, a commitment in working with adults from different cultural and socioeconomic backgrounds and a belief in their resiliency.
• Communicates effectively in both oral and written form.
• Operates a variety of office equipment and possesses strong computer software skills; Outlook, Salesforce, Word, Excel, Internet etc. including the maintenance of a variety of databases.
• Maintains daily; files/records, logs and tracking to ensure current and organized activity for timely follow-up of direct Member and partner services.
• Utilize time management techniques to organize and prioritize work.
• Coordinates a variety of projects simultaneously.
• Strong interpersonal/team building skills to work cooperatively and effectively with individuals and groups.

EDUCATION/EXPERIENCE:

• • Bachelor's degree required
  • 5+ years of working with at-risk populations
  • Strong data-tracking skills
  • Capacity to work flexible hours
  • Excellent organizational skills
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to work in diverse groups
  • Passion for the vision and mission of Cincinnati Works

PHYSICAL & MENTAL DEMANDS:

• • Must be able to lift some moderately heavy items, such as a carton of paper
  • Ability to remain calm and collected in busy environments