RMA Inventory Specialist

RMA Specialist

General Summary:

Reports to the Inventory Supervisor

The RMA Specialist will be primarily responsible for providing data and analytical support for GHRA’s inventory team. 

Primary Responsibility:

The RMA Specialist will work hand in hand with the Inventory Team to ensure GHRA maintains accuracy within item attributes for the warehouse, inventory counts, maintaining expiration spreadsheet, systematically moving inventory that affect retail operations, GHRA members, category managers, and floor personnel.

Essential Functions:

• Process all inbound / out POD reports
• Record and process all tote returns from members
• Research / process all returns from member stores, validate if it’s an inventory item or non-inventory item
• Process and issues all credit returns
• Provide detailed Customer issue resolutions, by contacting members and providing documentation of the conversation.
• Report out daily total POD’s for the day and make sure all PODS are returned daily
• Effectively manage short dated products out to C N C
• Offline inventory of damage and expire items
• Manage return expire and damage area

Experience and Skills:

• Microsoft Excel/Word/PowerPoint working knowledge
• Excellent organizational skills
• Excellent planning skills
• Ability to multi task effectively
• Cross functional experience

Educational Requirements:

• 5+ years’ experience in consumer goods

Physical Requirements:

• May be standing or sitting for extend period of times
• Occasional light travel
• Extended period of time working in front of computer monitor

The above statements reflect the general duties and responsibilities necessary to describe the principal functions of the job, as identified, and shall not be considered an exhaustive list of job responsibilities which may be inherent in the job.  Responsibilities are subject to change.