Housing Supervisor

Job Summary:

The Housing Supervisor supports our case management staff at multiple (2-3) Permanent Housing Supportive Services (PHSS) buildings and Scattered Sites.  They are responsible for the effective day-to-day operations and supervision of our case management staff.  PHSS provides onsite case management and behavioral health services at sites run by partner organizations.  The Housing Supervisor supports the highest quality housing stability and homelessness preventions service delivery in a culturally mindful manner.  Our clients are those individuals experiencing chronic homelessness with very high acuity, the milieu requires a great deal of oversight as well as high levels of support to both client and staff. 

The role will understand and be able to execute tasks to support compliance, goals, and outcomes of the PHSS contracts. In partnership with the Senior Housing Program Manager, the role will assist in the development of the annual budgets, contract renewals, and site visits from contract monitors. They will participate in regularly monitoring the PHSS contract budgets and avoid any overages throughout the contract period. The Housing Supervisor complete data and report requirements pertaining to the contracts. 

This role will play an active and integral role in the overall stability and future growth in the Permanent Housing Supportive Services (PHSS), as well as the Housing department.  They serve as a representative of Lifelong to all community partners, forging new connections and enhancing existing collaborations through timely contact and mutually beneficial programs and support.  The role will serve as a representative of Lifelong within the housing services and advocacy continuum to promote our belief that housing is healthcare and a basic human right.

The position is part of the management team and collaborates other management team members and departments to promote the agency’s mission and values within Lifelong and the community.

This is a full-time, exempt, non-union, regular position reporting to the Senior Program Manager that does include occasional evenings & weekends, travel between sites and is required to participate in agency events.

Essential Duties:

• Direct and monitor caseloads, workflow, and setting of staff schedules.
• Ensure that all staff are adequately trained to be proficient within the current database and with data entry needs of HMIS. 
• Supervise employee performance by providing clear and concise job expectations, tools and resources, and provide timely feedback to staff, including annual job performance evaluations.
• Oversees and provides avenues for staff to receive ongoing supervision, access to relevant training to enhance and improve client services, skill development training, clinical support, and opportunities for leadership development.
• Assist staff locating and cultivating local housing and supportive services, drawing upon both internal and external resources and providers. 
• Enforce policies and procedures, mediate office conflicts and address client grievances in a timely manner.
• Participate in the development of new staff positions including recruitment, interviewing, and onboarding of new staff.
• Support a positive and collaborative team culture.
• Maintain effective, timely, respectful, and thorough communication in all directions to ensure staff, partners, community stakeholders, clients, funders, and senior management are well-informed and knowledgeable of the status of the program and related issues and projects.
• Communicate with all community partners to improve the mutual flow of referrals and gain/retain access to needed resources which enhance the lives of our clients.
• Collaborate with other managers and Lifelong staff to facilitate cross-functional services, policies, and expectations.
• Review and approve program, staff, and office expenditures.
• Support as needed internal department, administrative and financial audits, site visits and quality assurance activities.
• Maintain secure and confidential client information.
• Engage critical thinking skills to conduct thorough and comprehensive analysis of program successes and deficiencies.
• Analyze data and information to ensure correct, thorough, and appropriate action is taken to respond to programmatic challenges and opportunities.
• Perform other duties, as assigned.

Core Competencies:

• Demonstrated successful leadership skills and abilities.
• Demonstrated ability to develop collaborative, effective working relationships with a variety of community partner organizations, property managers/landlords, and other client supportive service personnel.
• Possess a working understanding of the Coordinated Entry Systems in King County and the HMIS systems for homeless persons in these counties.
• Demonstrated ability to supervise, train and coordinate staff.
• Possess an understanding of professional boundaries, social work ethics, and HIPPA rules.
• Experience working with and supporting staff who engage with clients with complex behavioral barriers including psychiatric impairments, chemical dependencies, and traumatic life events.
• Experience working in harm reduction and housing first modalities with a trauma informed framework. 
• Proven ability to work independently and in a collaborative team environment.
• Experience with group facilitation, conflict resolution and a working knowledge of organizational development issues.
• Ability to communicate clearly and professionally in both verbal and written form.
• Comfort with public speaking and public outreach.
• Bilingual (Spanish) is a plus.
• Ability to respond quickly to change.
• Able to organize, prioritize multiple projects and meet deadlines in a time-sensitive environment.
• Demonstrated ability to work effectively under stressful conditions exercising crisis management and de-escalation skills, when needed.
• Ability to occasionally work a flexible schedule that will include evenings and weekends.
• Demonstrated skills and strong working knowledge of Microsoft Office suite of applications, including Excel, Access, and Word.
• Experience working with Microsoft CRM, Provide or similar databases.

Education and Experience:

• Bachelor’s degree (master’s preferred) in a social services or other related fields or combination of education and related work experience
• 3-5 years of progressive experience in professional supervisory and leadership positions
• 3-5 years of experience in compliance in delivering housing to low-income persons supported by government grants and contracts.

Work Environment:

• Ability to sit for prolonged periods at a desk and work on a computer.
• Must be able to lift up to 15lbs.
• The Housing Supervisor is required to provide onsite support at one of our locations.
• All staff are currently required to provide proof of full COVID-19 vaccination prior to hiring. The use of personal protective equipment to prevent exposure to COVID-19 may be required in the future should exposure warrant it.

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About Lifelong:

Lifelong is a community health organization committed to removing barriers to health with relentless compassion so that no one faces illness and injustice alone.

We lead with heart. Our respect for people drives our mission. For 40 years, Lifelong has fought health inequities so that everyone can have the opportunity to thrive. Our comprehensive services include food and nutrition, healthcare navigation, aging and disability support, and connection to housing and other vital resources.

We are looking for passionate, dedicated people to join our talented team and make real, meaningful changes in the daily lives of those living with chronic and life-threatening illnesses in their community. Lifelong offers exceptional benefits, including paid time off, medical and dental coverage in addition to a balanced work-life integration.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Lifelong, we are dedicated to building a diverse, equitable, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

EEO Statement:

Lifelong is committed to creating an accessible, supportive environment and experience that recognizes diversity and cultural competence as integral components of what we do.

We are an Equal Employment Opportunity Employer and as such, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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DISCLAIMER: INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are an integral part of a compensation system, effective performance review system, related promotion, transfer, layoff, etc. decisions.

All descriptions have been reviewed to illustrate the job functions and basic duties, in addition to peripheral tasks or that could generally be considered as other duties as assigned.

In no instance, however, should the duties, responsibilities and requirements be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the positions.