Key Responsibilities:
- Provide advocacy for clients in various settings, including the office, clients' residences, and the community.
- Promote healthy behavior changes through appropriate modeling.
- Monitor health and safety within clients' environments.
- Conduct outreach efforts to engage out-of-care clients.
- Collaborate with staff from other agencies serving underserved clients.
- Report to the Program Manager of HART and Medical Case Management
- Works on the goal areas outlined in the Individual Services Plan
Essential Duties:
Client Services:
- Support clients in achieving goals outlined in their service plans.
- Provide services through home visits, community visits, office visits, and telephone consultations.
- Offer emotional support, coaching, and education about achieving health goals.
- Assist clients in overcoming barriers to their health goals using harm reduction strategies and trauma-informed care practices.
Outreach Efforts:
- Attend care conferences and multidisciplinary team meetings with relevant providers.
- Conduct outreach efforts to locate "Lost to Care" clients from the agency database.
- Establish partnerships with agencies to assist typically underserved clients.
Program Responsibilities:
- Maintain and update client records, progress notes, and other documentation per departmental standards using Lifelong’s computerized information systems.
- Collaborate with internal teammates and external service providers.
- Perform other related duties that support the Lifelong program and facilitate clients' progress toward their health goals.
Core Competencies:
- Familiarity with individuals who experience health disparities, including complex chronic health conditions, behavioral health barriers, chemical dependency, poverty, and stigma-induced isolation.
- Comfort in working with individuals along the entire continuum of diversity, including but not limited to varying abilities, race, class, gender identity, and sexual orientation.
- Help clients navigate the HIV/medical care system and work in collaboration with case managers to assist patient with accessing needed services.
- Proven excellent verbal and written communication skills.
- Demonstrated outstanding interpersonal and customer service skills.
- Demonstrated strong organizational skills and careful attention to detail.
- Proven excellent time management skills with the ability to consistently meet deadlines.
- Proven ability to prioritize tasks and delegate them when appropriate.
- Demonstrated ability to function well in a high-paced and at times stressful environment, including emotionally charged situations, exercising crisis management and de-escalation skills.
- Demonstrated flexibility and adaptability.
- Proven clear understanding of professional boundaries.
- Demonstrated skills and working knowledge of Microsoft Office suite of applications, including Excel and Word.
- Experience working in electronic case noting within a data base and electronic document collection and storage.
- Proven ability to work independently and in a collaborative team environment.
- Well-developed ability to build strong working relationships with internal and external providers and partner agencies.
Education and Experience:
- Three or more years of relevant experience in a social service field
- Can articulate recovery status from a significant substance abuse, mental health, or chronic physical health condition
- Demonstrated competence working with clients with psychiatric disabilities, chemical dependency and/or life-challenging illness
Work Environment:
- All staff are currently required to use personal protective equipment to prevent exposure to COVID-19, and proof of full COVID-19 vaccination is required upon hiring.
- The position primarily involves work conducted in the community, clinics, clients homes and the office.
EEO Statement:
Lifelong is committed to creating an accessible, supportive environment and experience that recognizes diversity and cultural competence as integral components of what we do.
We are an Equal Employment Opportunity Employer and as such, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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DISCLAIMER: INTENT AND FUNCTION OF JOB DESCRIPTIONS
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are an integral part of a compensation system, effective performance review system, related promotion, transfer, layoff, etc. decisions.
All descriptions have been reviewed to illustrate the job functions and basic duties, in addition to peripheral tasks or that could generally be considered as “other duties as assigned”.
In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the positions.
