EHIP Temporary Administrative Assistant

Job Summary: 

The Temporary Administrative Assistant plays a crucial role in providing clerical and administrative support to the Evergreen Health Insurance Program (EHIP) team, during the Open Enrollment period for medical insurance. Key responsibilities include assisting Insurance Advocates with processing insurance applications, communicating with case managers and clients via phone and mail to facilitate the application process, handling application denials and client discontinuations, and ensuring the completion of insurance plan enrollments. This position reports to the EHIP Administrative Supervisor. This full-time, non-exempt, temporary position. 

Essential Duties: 

• Administrative Support: Provide comprehensive clerical and administrative assistance to Insurance Advocates and the Insurance Coordinator. Responsibilities include data entry, making phone calls, handling correspondence, managing incoming and outgoing mail, and accurately documenting interactions with clients, case managers, and vendors. 

• Client Records Management: Ensure the timely and precise maintenance of client records within the client data systems. 

• Database and Reporting: Execute database projects and prepare status reports as required. 

• Client Advocacy: Advocate on behalf of clients under the guidance of the Administrative Supervisor. 

• Customer Service: Deliver exceptional customer service to clients, case managers, insurance companies, the Department of Health's Early Intervention Program (EIP), and community partners. 

• Additional Responsibilities: Fulfill all assigned duties and take on other tasks as needed. 

Core Competencies: 

• Technical Proficiency: Demonstrated expertise and strong working knowledge of the Microsoft Office suite, including Excel, Access, and Word. 

• Organizational Skills: Ability to organize and prioritize multiple projects, ensuring deadlines are met in a time-sensitive environment. 

• Attention to Detail: Meticulous and accurate in handling tasks. 

• Flexibility and Adaptability: Demonstrated ability to adapt to changing circumstances and requirements. 

• Communication Skills: Ability to communicate clearly and professionally in both verbal and written forms. 

• Professional Phone Etiquette: Strong, professional phone communication skills. 

• Team Collaboration and Independence: Proven ability to work both independently and as part of a collaborative team. 

• Stress Management: Demonstrated capability to perform effectively under stressful conditions. 

Education and Experience: 

• Two or more years of experience as an Administrative Assistant 

• Experience in the medical coverage/insurance field is preferred 

• Experience with client databases 

• Basic knowledge of Washington state insurance laws and regulations, insurance plans, Medicare, Medicaid, the Washington State High-Risk Pool (WSHIP), and Open Enrollment dates 

Work Environment: 

• This role is a temporary full-time (40 hours/week) position and is a hybrid model of working part-time at our Lucile office at 210 S Lucile St, Seattle, WA 98108, and part-time remotely from home.  

• All staff are currently required to provide proof of full COVID-19 vaccination prior to hiring. The use of personal protective equipment to prevent exposure to COVID-19 may be required in the future should exposure warrant it.  

About Lifelong: 

Lifelong is a community health organization committed to removing barriers to health with relentless compassion so that no one faces illness and injustice alone. 

We lead with heart. Our respect for people drives our mission. For 40 years, Lifelong has fought health inequities so that everyone can have the opportunity to thrive. Our comprehensive services include food and nutrition, healthcare navigation, aging and disability support, and connection to housing and other vital resources. 

We are looking for passionate, dedicated people to join our talented team and make real, meaningful changes in the daily lives of those living with chronic and life-threatening illnesses in their community.  

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Lifelong, we are dedicated to building a diverse, equitable, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. 

EEO Statement: 

Lifelong is committed to creating an accessible, supportive environment and experience that recognizes diversity and cultural competence as integral components of what we do. 

We are an Equal Employment Opportunity Employer and as such, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.