Dover Street Market New York
POSITION: Concierge Associate
REPORTING TO: Concierge Supervisor
LOCATION: New York, NY - Onsite
“I want to create a kind of market where various creators from various fields gather together and encounter each other in an ongoing atmosphere of beautiful chaos: the mixing up and coming together of different kindred souls who all share strong personal vision.” – Rei Kawakubo.
Dover Street Market New York opened in 2013 – it was the Store’s third location worldwide and first in the US. Like its predecessors Dover Street Market London and Dover Street Market Ginza, it was conceived and designed by Rei Kawakubo and subscribes to the philosophy of ‘beautiful chaos’ - the accidental synergy that results from independent minds, each with something original to say, colliding together in one space. In 2018, Dover Street Market Los Angeles opened cementing its place on the West Coast.
There are no set criteria for DSM. Both locations house all Comme des Garçons brands, and also boast a selection of designers that range from the established to the emerging, in addition to traditional products outside the realm of fashion. Designers have been given complete freedom to determine their individual brand spaces – the result being those collections as diverse as Azzedine Alaïa, Supreme, Sacai and Nike live alongside one another in an unexpected harmony.
A sense of discovery lies at the heart of DSM. Rounding out the DSM experience is the addition of Rose Bakery on the ground floor. Rose and Jean Charles Carrarini’s café is renowned for its signature fresh and natural food and is now a mainstay of DSMs around the world.
Role Overview:
Working as part of the Concierge Team you will engage with our customers to understand their needs quickly and efficiently whilst maintaining excellent customer experience.
You will also be responsible for supporting the day-to-day activities of the Store team in the interaction with their customers.
Key responsibilities include but are not limited to:
- Processing all mail orders and approvals and keeping the relevant teams informed
- Logging all incoming deliveries and keeping the recipients informed.
- Administering and controlling the cost of couriers, shipping, alterations, and dry cleaning
- Ensuring communication with all sales staff as well as the VIP department maintaining support them in their sales with their customers
- Reception: answering all incoming calls and taking messages. Deal with customer phone inquiries
- Ensuring the Dover Street Market customer service is exemplary
- Ensuring email inquiries are dealt with daily and with a sense of urgency.
- To fully update the events calendar with product launch dates, and specific merchandise drops and to ensure the team is fully updated also.
- Helping the Concierge Supervisor with stationery orders
The Ideal Candidate
Attitude:
- A highly motivated and competent individual able to converse with all levels both internally and externally
- A total self-starter, able to set the standard by their own professionalism and attitude.
- Must be energetic, self-motivated, and self-organized. Willing to do whatever is required to get the job done.
- Work time orientated on several tasks at a time.
- Capable of working to deadlines/ability to prioritize/optimal time management.
Skills:
- Multi-disciplined, multi-tasker
- Knowledgeable on CDG and DSM brands
- Specific understanding of all collections and stock availability at DSM
- Well-organized, tidy, and flexible working times
- Able to develop strong relationships internally and externally
- Sound knowledge of Microsoft Office package and good Excel skills
- Knowledge of Retail Pro beneficial
