Dover Street Market Los Angeles
POSITION: Sales Professional
REPORTING TO: Department Manager
LOCATION: Los Angeles, CA - Onsite
“I want to create a kind of market where various creators from various fields gather together and encounter each other in an ongoing atmosphere of beautiful chaos: the mixing up and coming together of different kindred souls who all share strong personal vision.” – Rei Kawakubo.
Dover Street Market Los Angeles opened in 2018 – it was the Store’s sixth location worldwide and first in the US. Like its predecessors Dover Street Market London and Dover Street Market Ginza, it was conceived and designed by Rei Kawakubo, and subscribes to the philosophy of ‘beautiful chaos’ - the accidental synergy that results from independent minds, each with something original to say, colliding together in one space. In 2018, Dover Street Market Los Angeles opened cementing its place on the West Coast.
There is no set criteria for DSM. Both locations house all Comme des Garçons brands, and also boasts a selection of designers that range from the established to the emerging, in addition to traditional products outside the realm of fashion. Designers have been given complete freedom to determine their individual brand spaces – the end result being those collections as diverse as Azzedine Alaïa, Supreme, Sacai and Nike live alongside one another in an unexpected harmony.
A sense of discovery lies at the heart of DSM. Rounding out the DSM experience is the addition of Rose Bakery on the ground floor. Rose and Jean Charles Carrarini’s café is renowned for its signature fresh and natural food, and is now a mainstay of DSMs around the world.
Role Overview:
The Sales Professional's main objective is to provide an outstanding customer experience, meeting/exceeding sales targets and ensuring that the floor is well maintained and always stocked. Focusing on all details with a firm, clear, and highly professional approach.
Key Responsibilities:
Customer Service and Sales:
- Ensuring the very best levels of customer service at all times
- Strong understanding of product knowledge
- Offering a personalized shopping and styling experience to our clients; able to navigate all spaces in the building
- Delivering personal monthly and seasonal sales targets, always communicating, and working closely with the team to do so
- Ensuring that customers are added to the DSM Database, and clientele proactively
- Keeping up to date with all current fashion trends and advising customers accordingly on stock availability at DSM
- Maintaining a Customer Book of key clients and VIPs
- Maintaining open communication to ensure consistency in service and strategy as we build success in the market as a whole
Stock and Brand Management:
- Brand Ambassador, taking ownership of areas of responsibility
- Keeping areas of responsibility replenished, and ensuring BOH standards are organized
- Regular stock checks in partnership with the Inventory Manager
- Proactive in creating new systems of inventory management in order to reduce shrink, and increase sales
- Clear understanding and maintenance of VM standards, as well as overall VM standards in the store and on the floor
- Strong communications skills; able to express needs to management, and work well in a team to ensure a clear understanding of expectations
The Ideal Candidate
Attitude:
- A highly motivated and competent individual able to converse at all levels both internally and externally
- A self-starter able to set the standard by their own professionalism and attitude
- Must be energetic, motivated, and organized. Willing to do whatever is required to get the job done
- Structured but approachable, with a flexible outlook and able to adapt to the changes in the business
- Able to multi-task in order to drive the business forward
Skills:
- Retail sales and expertise within a high-end/luxury business preferred.
- Possesses knowledge of CDG, DSM, and all other brands. Is enthusiastic about sharing this knowledge with customers and colleagues
- Client book of potential New Business for DSM
- Language skills beneficial
- Knowledge of Retail Pro beneficial
