Jewelry Specialist

Role Overview:

Dover Street Market Los Angeles is looking for a dynamic Jewelry Specialist to join our Sales team! You'll drive significant jewelry sales by cultivating relationships with our discerning clientele and delivering exceptional service. As a recognized jewelry authority, you'll provide expert product knowledge and selling techniques. You'll assist clients with all their needs, building community and driving sales in collaboration with the Jewelry Manager. As the ultimate brand ambassador, you'll embody DSM’s unique aesthetic and contribute to an extraordinary shopping experience.

Key Responsibilities:

• Cultivate and maintain enduring relationships with high-net-worth jewelry clients, demonstrating a deep understanding of their individual needs and preferences.
• Consistently achieve individual and contribute to team jewelry sales targets, demonstrating a proactive and entrepreneurial approach to driving business.
• Provide expert consultation on fine jewelry, including precious metals, gemstones (carat, cut, clarity, color), and jewelry design.
• Organize and lead jewelry-focused client events or educational initiatives to foster deeper engagement, build brand loyalty, and drive sales.
• Serve as a key brand ambassador for Dover Street Market, embodying and promoting our unique jewelry offerings and the overarching brand ethos.
• Maintain a sophisticated understanding of luxury presentation within the jewelry space, ensuring alignment with DSM's "beautiful chaos" aesthetic and contributing to visual merchandising.
• Lead by example in providing unparalleled customer service, setting the standard for clienteling and follow-up within the jewelry team.
• Maintain a meticulous customer book of key jewelry clients and VIPs, ensuring proactive outreach and personalized service.
• Participate in operational responsibilities related to the jewelry department, ensuring efficient and organized front and back-of-house standards.
• Utilize CRM systems to manage client relationships, track sales performance, and personalize client interactions.

Key Skills:

• Exceptional communication and interpersonal skills, with a proven ability to build rapport and trust with discerning luxury clientele.
• Demonstrable ability to build and maintain strong, lasting relationships with high-value clients, fostering loyalty and repeat business.
• In-depth knowledge of luxury jewelry, including precious metals, gemstones, and jewelry design, with a strong understanding of the designers and brands represented at Dover Street Market.
• Strong business acumen for client development, with the ability to identify and capitalize on sales opportunities within the luxury jewelry market.
• Outstanding organizational and time management skills, capable of managing multiple client relationships and requests effectively.
• Proven ability to lead by example and mentor team members on jewelry expertise and sales techniques.

Key Requirements

• Minimum of 5 years of experience in luxury jewelry sales within a high-end retail environment.
• A deep and comprehensive understanding of precious metals, gemstones, and jewelry design.
• Demonstrable network of high-value jewelry clients with a history of strong sales performance is highly beneficial.
• Specific brand knowledge relevant to Dover Street Market's curated jewelry selection is a significant advantage.
• Proficiency in CRM systems and other relevant retail technologies for client management and sales tracking.
• Excellent written and verbal communication skills.
• Ability to work a flexible schedule based on the needs of the business, including days, evenings, weekends, and holidays.
• Understanding of Dover Street Market's culture and values.