General Description
The Program Coordinator role will help facilitate program implementations to maximize customer service, provider productivity, and business operations. In addition, the coordinator will play a key role in guiding our physician onboarding and support efforts. The position will also assist with special projects on an as needed basis.
Essential Duties
- Physician Onboarding
- Obtain physician availability and coordinate technology training sessions with hospitals
- Communicate with physicians about facilities and their processes
- Facilitate the setup of all provider accounts
- Debrief initial shifts with physicians and be available to help troubleshoot
- Coordinate “buddy sessions” with existing providers for all new-to-Eagle providers
- Program Support
- Responsible for the creation of important documents related to site onboarding and assisting with maintenance of key site information
- Coordinate the resolution of technology issues and transitions with IT
- Communicate with service line Medical Directors about physician specific issues
- Provide the Program Manager with general program support
- Assist with facilitating and maintaining up to date information within Eagle’s internal operating systems and databases
- Special Projects
- Provide support to special projects within Operations
- Participate in an internal Administrator on Call rotation
Required Knowledge, Skills, and Abilities
- Microsoft Office Suite
- Solid communication skills, both written and verbal
- Ability to multi-task
- Ability to track multiple nuances with physician availability, credentialing status, and shift availability
- Ability to work as part of a team and take direction
- Strong ability to follow through and high attention to detail required
- Flexibility and willingness to take on new tasks with guidance
- Patience, persistence, and a good attitude
- Project Management Experience a plus
Education and Experience
- Bachelor’s degree preferred
- Experience in healthcare required
