Security

Position Summary:

The Security position must be a very versatile employee that is focused on servicing the customer while protecting the company’s assets.  Security is a highly trained employee that is acutely aware of safety and money protection policies and procedures that are necessary to protect the customer, business and employees that are on property. 

Essential Job Functions:

• Demonstrate a desire to provide customer service to all
• Provide leadership in taking care of customer and Team Member concerns
• Understand the policies and procedures for the safety and well-being of our customers, facility and employees
• Understand, participate and demonstrate in the company’s Emergency policies and procedures
• Demonstrate accurate cash handling skills and the ability to follow gaming policies and practices for cash movement
• Assist with implementing the property’s monthly marketing plan and communicating the plan with customers and Team Members alike
• Become well versed on the benefits and policies of the property’s Jefe Rewards, Slot Club
• Assist and aid customers who have questions and concerns on their, Jefe Rewards, Slot Club benefits
• Maintain a continual and methodical movement throughout the casino during your shift.  By “walking the floor” on a continuous basis the PA will be able to spot safety concerns, as well as, assist customers with any concerns
• Make sound and supportive decisions on customer issues that are consistent with the objectives of the business
• Understand gaming rules and policies regarding jackpots, taxable payouts and Title 31 transactions
• Must be able to work nights, weekend and Holidays
• Must be able to stand 95% of shift
• Fill out statements on incidents regarding safety or accidents/altercations
• Assist soft count team in doing drops
• All other duties assigned

Qualifications:

• Minimum of 21 years of age
• Must be able to obtain TAM card, and Gaming License
• Knowledge of security protocols
• Ability to solve problems
• Attention to detail
• Ability to react appropriately in stressful situations
• Ability to maintain composure during challenging situations
• Excellent communication and interpersonal skills
• Knowledge of public safety and security procedures/protocols
• Must pass a criminal background check
• Ability to work flexible hours, including nights, weekends, and holidays

Physical Requirements:

• Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust
• Ability to stand for prolonged periods of time. In some instances, the entire shift
• Intermittent periods of sitting at a desk and working on a computer
• Ability to lift at least but not limited to 50 pounds and if more must be with assistance
• Flexibility in the wrist to scoop, twist, push, pull, lift, and bend
• Read and visually verify information in a variety of formats (e.g., small print)
• Visually inspect tools, equipment, or machines (e.g., to identify defects)
• Ability to move quickly turning from left to right or right to left
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Move at a speed required to respond to work situations (e.g., run, walk, jog)

Education and Required Experience:

• High School Diploma or general education degree (GED)
• Training in self-defense preferred
• Ongoing training in security and safety procedures

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

At Lucky Silver Gaming, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, please contact us at 702-241-8544

www.hoteljefe.com

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.  It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.