Casino Ambassador

Position Summary:

A casino ambassador acts as the public face of a casino, providing exceptional customer service to guests by greeting them, answering questions about the property, promoting promotions, assisting with special requests, and ensuring a positive overall experience, often focusing on high-value players while maintaining a high level of visibility on the casino floor; essentially acting as a knowledgeable and friendly guide for guests throughout their visit.

Essential Job functions:

• Actively approach guests upon arrival, offering a warm welcome and providing basic information about the casino
• Engaging with guests in a friendly and professional manner, addressing inquiries about games, promotions, dining options, and other amenities
• Possessing in-depth knowledge of the casino layout, games, table limits, slot machine locations, and other relevant information to answer guest questions accurately
• Provide leadership in taking care of customer and Team Member concerns
• Understand the policies and procedures for the safety and well-being of our customers, facility and employees
• Demonstrate accurate cash handling skills and the ability to follow gaming policies and practices for cash movement
• Assist with implementing the Casino’s monthly marketing plan and communicating the plan with customers and Team Members
• Become well versed on the benefits and policies of the Casino’s Jefe rewards promotions
• Assist and aid customers who have questions and concerns on their Slot Club benefits
• Addressing guest concerns and complaints promptly and professionally, escalating issues to appropriate staff when necessary
• Consistently meet their shift quota for new slot club sign ups
• Adhering to all gaming regulations, including age verification and responsible gaming policies
• Understand gaming rules and policies regarding jackpots, taxable payouts and Title 31 transactions
• All other duties assigned

Qualifications:

• Minimum 21 years of age
• Must be able to obtain Health card, TAM card, and Gaming License
• Being proficient in word processing, spreadsheets, databases, presentations, email, and player tracking systems
• Excellent communication and interpersonal skills
• Exceptional customer service skills
• Ability to work in a fast-paced and dynamic environment
• Ability to work flexible hours, including nights, weekends, and holidays

Physical Requirements:

• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust
• Ability to traverse all parts of the restaurant quickly
• Ability to stand for prolonged periods of time. In some instances, the entire shift
• Able to lift at least but not limited to 50 pounds and if more must be with assistance
• Read and visually verify information in a variety of formats (e.g., small print)
• Visually inspect tools, equipment, or machines (e.g., to identify defects)
• Ability to move quickly turning from left to right or right to left
• Flexibility in the wrist to scoop, twist, push, pull, lift, and bend
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping

Education and Required Experience:

• High School Diploma or general education degree (GED)
• Having relevant experience in the casino, hospitality, or customer service industry

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

At Lucky Silver Gaming, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, please contact us at 702-241-8544

www.hoteljefe.com

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.  It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.