Personal Banker I

Position Summary

Under the direction of the Branch Manager, employees in this position provide banking products and services to new and existing customers. Uses sales, relationship management and business development skills to generate and nurture business while maintaining a comprehensive understanding of consumer and business deposit products and related services. Adheres to customer confidentiality standards and regulations at all times. Assists customers in processing banking transactions. Customer Service skills are critical to this position along with sales skills that focus on customers’ needs.

Responsibilities

• Greets and assists customers and provides general banking services and information. Ensures confidentiality of all customer transactions. Provides exceptional customer service.
• Identifies and acts upon sales and business relationship opportunities.
• Provides exceptional service to existing or potential customers in person, by mail or by telephone while adhering to bank standards and policies. Builds customer rapport in compliance with regulations and bank guidelines.
• Actively seeks out opportunities to sell and cross-sell banking products to include financial services and all ancillary services in response to recognizes customer needs.
• Responds to customer inquiries.
• Accurately processes the full array of deposit and loan transactions in a secure and confidential manner in compliance with Bank policy, practice and banking regulations.
• Performs supporting account file maintenance and completing mandatory forms.
• Completes end-of-day procedures and proof of assigned cash drawer. Maintains cash levels within prescribed limits.
• Completes various tasks including but not limited to filing, coin rolling, reporting, ATM, Cash Recycler and Vault balancing and coin machine maintenance.
• Open, onboard, maintain consumer and business accounts.
• Maintains knowledge of policies and procedures with respect to wire transfers, approving checks, and overrides.
• Provides customer assistance with new accounts, account options and error resolution.
• Assists customers with safe deposit access. Ensures that security procedures are followed.
• Maintains a complete knowledge of the bank’s product offerings.
• Ensures confidentiality of all customer transactions. Opens all accounts offered by the bank.
• Understands and observes all Bank Secrecy Act requirements.
• Follows all security policies and use of security equipment.
• Attends mandatory training and completes online assignments for regulatory compliance as scheduled.
• Serves as a bank ambassador by participating in external bank-sponsored events and local networking and business development opportunities.
• Other duties may be assigned if necessary.

Experience

• High School diploma or equivalent. Associates degree preferred.
• At least 1-2 years’ experience in a successful sales and service environment.
• Excellent communication, interpersonal, customer service, sales/business development and organizational skills.
• Familiar with PC technologies. Experience with COCC Insight a plus
• Able to perform basic math functions

The Village Bank is an Equal Opportunity Employer
The Village Bank is committed to the policy of providing equal employment opportunities for employment, training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, creed, color, religion, national origin, age, sexual orientation, gender identity or expression, veteran status, physical or mental disabilities, genetics or any other status protected by law.

Core Competencies

Village Banker - Provides the Village Bank experience and delivers on the Preferred Banking Pledge by extending exceptional service to both external and internal customers. Is a respectful, cooperative, and supportive team member. Supports the Bank's overall initiatives in the community through active involvement and participation.

Communication - Uses effective, clear communication and active listening skills with internal/external customers. Shares timely and accurate information to the relevant audience, including appropriate follow-up. Uses a professional tone both orally and in written communications. Respectful of the views and opinions of others.

Problem Solving - Identifies problems and considers contributing factors. Seeks and considers input from others. Recommends alternatives. Exhibits good judgment in decision-making. Implements a timely solution as appropriate.

Initiative - Proactively looks for ways to add value to the customer experience. Makes suggestions for process improvement and workflow efficiency. Takes action when appropriate. Seeks new opportunities to increase job skills and knowledge.

Risk Management - Adheres to and administers BSA, OFAC, anti-money laundering, CIP and security policies and procedures in order to limit risk and exposure to the Bank and its customers. Complies with all Bank policies and government regulations. Performs well in audits, as applicable.

Dependability – Consistently produces a great quality work product. Is accurate and timely. Meets established deadlines. Maintains a positive attendance record by being punctual and reliable.

Management/Leadership (if applicable) - Establishes respect and trust of the staff; exemplifies the behaviors of a Village Banker and shares the Bank's values to inspire the team to work towards the Bank's mission, goals and objectives; defines and delegates responsibilities; creates a motivating team environment; provides consistent feedback via one-on-one and/or team meetings; mentors, coaches, recognizes and rewards employee performance; offers opportunity and develops employees to meet their full potential.

Physical Requirements

The employee must occasionally lift and/or move up to 50 pounds.

Security and Conduct

All employees are to follow prescribed security procedures, policies and banking regulations to ensure strict compliance with all regulations, the safety and well-being of the bank and its employees. In addition, adherence to the BSA policies and procedures designated to the position and the ability to recognize and appropriately report suspicious activity to the BSA Officer are an important component of each job. Any information acquired through the business of the bank is to be treated as strictly confidential information not to be improperly divulged to unauthorized individuals. The Bank's objective is to provide customers and the communities we serve with high quality personalized service, innovative products and sound financial assistance, creating challenging career opportunities for our employees and a work environment that encourages their input and continued development. We maintain a professional atmosphere for our customers as well as for our employees and expect all employees to adhere to the code of ethics and dress code at all times. It is the policy of the Bank that employees maintain a working environment that encourages mutual respect, promotes civil and congenial relationships among employees and is free from all forms of harassment and violence. Overall compliance with the Bank’s policies, security and codes of conduct are equally important in meeting overall performance objectives of the position.

Disclaimer

This job description is intended to describe the general nature and level of the work being performed by employees in this position. It is not intended to be a complete list of all responsibilities, duties, and skills required for this job classification. Managers may, at their discretion, assign or reassign duties and responsibilities to this job at any time.