Assistant Branch Manager

Position Summary

Responsible for assisting the branch manager in ensuring that the branch is adhering to the Bank’s service level standards. Actively generates a variety of sales, account origination and processing activities for customers. Responds to customer requests and adhering to The Pledge, resolves situations within a timely manner. Observes and seeks opportunities to coach subordinates in all areas of branch operations and customer service. Oversees customer service, teller and branch activities in the absence of the Manager. All duties and responsibilities are performed in conformance with the Bank’s policies, procedures and all banking regulations.

Work Environment: Travel may be required to other locations and employees must be able to work flexible schedules to meet the needs of the Bank.

Responsibilities

As an ambassador of the Bank; stands, greets and by actively listening engages customers to promote and cross-sell the bank’s products and services.

Responds to customers to resolve account problems in a timely manner, as well as assist with general banking information both verbally and through written correspondence.

Actively participates in the Bank’s community commitment initiative to promote customer and community awareness of the bank. Contacts customers and business, community, and civic organizations to promote goodwill and generate new business.

Communicates effectively, professionally and displays a positive attitude and interpersonal skills with internal and external customers. Maintains contact with regular and premier customers and businesses, community, and civic organizations to promote goodwill and generate new business.

Maintains proficiency in the core banking applications and account opening procedures to ensure customer identification and other pertinent information is collected at time of account opening.

Maintains proficiency in product knowledge in order to assist customers with selecting the appropriate product type to meet the customer's needs including providing qualified referrals to product specialist (i.e. investment services, lending)

Observes and coaches subordinates on product knowledge, and recognizing opportunities to refer customers to platform in order to achieve goals.

Directs, coordinates, and monitors activities to implement the Bank’s policies, procedures, and practices concerning customer service, and account openings.

Compiles and reports financial data as required by the Bank and government regulations ensuring they are properly prepared and maintained.

Supervises the branch operations, ensuring adequate staffing levels, including performing Teller supervisor/ teller duties when the need arises.

Accepts responsibility for the daily settlement of the ATM, branch, and vault cash.

Assists in identifying and minimizing the bank’s exposure and losses due to fraudulent activities; Follows bank procedures for reporting suspicious activities to supervisor.

Delegates responsibilities to subordinates; responds to employee relations issues such as, performance evaluations, hiring / termination recommendations, discipline, and recognition.

Follows daily security procedures in opening and closing of the branch; responds to calls from ISG security during off hours.

Following prescribed underwriting and lending guidelines, authorizes and closes collateral loans.

Performs a variety of clerical tasks to support the branch operations.

Supervisory Responsibilities

Number of employees supervised: Number of employees may vary per branch location.

Title(s) of employees supervised: Teller Supervisor, Senior Tellers and Tellers.

Experience

Bachelor's degree (B. A.) from four-year college or university; with two to three years related experience and/or training; or equivalent combination of education and experience.

Specific Skills Required

Language Skills

Must have strong inter-personal communication skills.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, proportions and percentages.

Technology Skills

All employees are expected to possess basic technology skills including knowledge of basic PC's skills. Additional levels of technology skills may be required based on specific duties of the position. Must be proficient in the Bank’s proprietary systems, and the Microsoft application Word.

The Village Bank is an Equal Opportunity Employer
The Village Bank is committed to the policy of providing equal employment opportunities for employment, training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, creed, color, religion, national origin, age, sexual orientation, gender identity or expression, veteran status, physical or mental disabilities, genetics or any other status protected by law.

Core Competencies

Village Banker - Provides the Village Bank experience and delivers on the Preferred Banking Pledge by extending exceptional service to both external and internal customers. Is a respectful, cooperative, and supportive team member. Supports the Bank's overall initiatives in the community through active involvement and participation.

Communication - Uses effective, clear communication and active listening skills with internal/external customers. Shares timely and accurate information to the relevant audience, including appropriate follow-up. Uses a professional tone both orally and in written communications. Respectful of the views and opinions of others.

Problem Solving - Identifies problems and considers contributing factors. Seeks and considers input from others. Recommends alternatives. Exhibits good judgment in decision making. Implements a timely solution as appropriate.

Initiative - Proactively looks for ways to add value to the customer experience. Makes suggestions for process improvement and workflow efficiency. Takes action when appropriate. Seeks new opportunities to increase job skills and knowledge.

Risk Management - Adheres to and administers BSA, OFAC, anti-money laundering, CIP and security policies and procedures in order to limit risk and exposure to the Bank and its customers. Complies with all Bank policies and government regulations. Performs well in audits, as applicable.

Dependability – Consistently produces a great quality work product. Is accurate and timely. Meets established deadlines. Maintains a positive attendance record by being punctual and reliable

Management/Leadership - Establishes respect and trust of the staff; exemplifies the behaviors of a Village Banker and shares the Bank's values to inspire the team to work towards the Bank's mission, goals and objectives; defines and delegates responsibilities; creates a motivating team environment; provides consistent feedback via one-on-one and/or team meetings; mentors, coaches, recognizes and rewards employee performance; offers opportunity and develops employees to meet their full potential.

Position Competencies

Employee Development: Mentors and coaches subordinates, provides appropriate feedback, challenges and develops employees, offers development and advancement opportunities as appropriate

Management: Establishes respect and trust of staff, defines and delegates responsibilities, motivates the team and manages employee performance to meet goals and objectives, rewards and recognizes employee performance

Referrals: Builds rapport with the customer to create a relationship. Seeks additional information in order to offer other products and services as well as to provide referrals to branch personnel and other product specialists i.e. lending, investments, business banking.

Sales: Builds rapport with the customer to create a relationship. Listens for opportunities and asks open ended questions to determine the customer's needs. Reiterates customer inquiry to confirm understanding. Offers a comprehensive solution while tying back to original need. Introduces a product or service beyond initial request. Attempts to close to the sale. Achieves sales plan goals. Actively seeks to develop relationships with the business community.

Physical Requirements

The employee must occasionally lift and/or move up to 50 pounds.

Security and Conduct

All employees are to follow prescribed security procedures, policies and banking regulations to ensure strict compliance with all regulations, the safety and well-being of the bank and its employees. In addition, adherence to the BSA policies and procedures designated to the position and the ability to recognize and appropriately report suspicious activity to the BSA Officer are an important component of each job. Any information acquired through the business of the bank is to be treated as strictly confidential information not to be improperly divulged to unauthorized individuals. The Bank's objective is to provide customers and the communities we serve with high quality personalized service, innovative products and sound financial assistance, creating challenging career opportunities for our employees and a work environment that encourages their input and continued development. We maintain a professional atmosphere for our customers as well as for our employees and expect all employees to adhere to the code of ethics and dress code at all times. It is the policy of the Bank that employees maintain a working environment that encourages mutual respect, promotes civil and congenial relationships among employees and is free from all forms of harassment and violence. Overall compliance with the Bank’s policies, security and codes of conduct are equally important in meeting overall performance objectives of the position.

Disclaimer

This job description is intended to describe the general nature and level of the work being performed by employees in this position. It is not intended to be a complete list of all responsibilities, duties, and skills required for this job classification. Managers may, at their discretion, assign or reassign duties and responsibilities to this job at any time.